make sure that your phone is on the same Wi-Fi network! Many routers have mixed 2.4ghz and 5ghz. If your iPhone (for example) is on the 5ghz network you can open and play Spotify no problem but the volume doesn’t work. Stupid huh! If you switch your phone to the 2.4ghz (the same one the Alexa should be using) then the volume works just fine. Took me several weeks to figure this annoying item out.
This worked for me. Actually I went to Spotify settings and then devices and told it to forget all my echos and then just Alexa to, “play music” from Spotify on each device. As each one was added back I was then able to control devices again. Also, I never lost the ability to control each devices volume in the Alexa app by clicking on “Devices” then “Echo & Alexa” at tbe top then picking a group with tbe device in the group I had made and then turning the volume down there.” But that is a very long way to go to turn a device down and using my phone’s volume control is MUCH easier so thank you to all here who posted. You got me back on the right path and I just created an account to say, “Thanks. You guys rock.” Stay safe!
So here it is one year later and I’m reading this post because I’m having the issue. Can someone please reply if they are having as much frustration as I am with getting decent support for this app? I’m very close to trying a different service, which is a shame!!
Um. Not true for me. At least since my last post in May. Time will tell. I will come back and tell you if I am wrong. I have 4 echos and 3 echo shows and I can control volume on all of them after the fix.
New to all this, sorry if I’m breaking any rules, not sure what bumping means. Or if someone has already answered this.
Found out by accident - couldn’t adjust volume within Spotify app connected to an echo device. In the area where you choose to play through your phone or echo devices - swap from phone to device a couple of times seems to kick in the volume control. Have to do this every time, obviously a Spotify bug. Bluetooth is not a good option, when taking a call I don’t want to broadcast it over the house.