I don’t understand why this fix is taking so long. I absolutely hate that I can’t use this feature anymore. I’m considering switching music playing platforms. This is the worst change that could of been made. Should of at least made it an option where we could choose to have this feature or not. Making us start a new thread for a old feature in the “new ideas” section is stupid.
What a terrible decision by the development team and what a terrible response to your customers. We shouldn't have to submit a "new idea" for a feature that was taken away from us. "We appreciate your patience while we looked into this." is yet another bad response that just put salt into the wound. Has anyone else from Spotify seen these threads?? We're not showing any patience nor should we. Give us, your paying customers, our feature back.
Thanks posting here in the Community! We'll gladly shed some light on the situation.
We can confirm that this is currently the expected behavior of the app. If you would like to suggest a change and allow for volume control on Xbox via Connect, we recommend that you submit a new idea for it in the Idea Exchange.
The Idea Exchange is a great way for us to see what our users are interested in and how many people like a certain idea. You can read more about it here.
Hope this info is useful. Let us know if there's anything else we can help with.
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
That is the EXACT same reply the last moderator posted about a week ago, have you read previous comments in the thread?
Thanks for taking the time to answer but no - that does not help us any further
We ALREADY have a thread on idea and are 200 likes away from the 600 needed
Just to let you know - this customer service has been the worst I've experienced in memory
Please stop giving us the same terrible response , it's only making people angry (completely understand why, after three weeks of this ridiculous back and forth where nobody at Spotify is capable of reading the comments and people's issues)