Can't control volume on Xbox via Connect

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Can't control volume on Xbox via Connect

ThiagoGmb
Casual Listener

Plan

Premium

Country

Argentina

Device

LG Q6 Alpha

Operating System

Android/Xbox One

 

My Question or Issue

A week ago i was able to adjust my Xbox's Spotify volume from my phone, but today i was trying the same but i can't, any solutions? Already uninstalled from Xbox and my phone and re-installed it

Peter
Moderator

Hey folks,

 

We appreciate your patience while we looked into this.

 

We've heard back from the relevant teams and they've confirmed for us that this is currently the expected behaviour of the app.

 

If you would like to suggest a change to this behaviour, we encourage you to submit a new idea for it in the Idea Exchange.

 

More info on how the Idea Exchange works and how your feedback reaches Spotify can be found here.

 

Cheers!

64 Replies

square_eyes_1
Casual Listener

Same for me. That's a nope on reinstalling everything and syncing 1000+ songs to my poor phone SD card, and losing my sanity entering my Spotify creds into the xbox with a controller. I think I'll go get infuriated by Spotify Connect on my Hifi receiver for a bit.

square_eyes_1
Casual Listener

This makes it impossible to listen while gaming by the way, as there's no way to turn the music down to background level without turning the game down.

 

Finally... Off topic. But why is xbox Spotify so muffled/boxy and bass heavy compared to, for example Chromecast through the same amp/speakers. Yes I've selected uncompressed PCM.

tester2020
Visitor

Same here. @Peter sorry but your reply is really dissapointing. A lot of people are working from home now, the (premium user) experience should be seamless as earlier. The volume control is essential dont you agree? Please fix this and listen to your customers, textbook 101. Thank you.

Peter
Moderator
Moderator

Hey folks,

 

We appreciate your patience while we looked into this.

 

We've heard back from the relevant teams and they've confirmed for us that this is currently the expected behaviour of the app.

 

If you would like to suggest a change to this behaviour, we encourage you to submit a new idea for it in the Idea Exchange.

 

More info on how the Idea Exchange works and how your feedback reaches Spotify can be found here.

 

Cheers!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

alpinedad
Casual Listener

This is not how it is supposed to work.  The music volume can no longer be controlled by either the phone app or on the pc. The music volume cannot be controlled separately via the XSX|X Spotify app either.

 

Read the problem before saying this is how it works.

DubstepNinjaZ
Casual Listener

We cant let this thread die. There were no reasons for this option to be removed. At leaat let us reduce the volume under 5%. There are alot of game that even at max volume, spotify will completely over power them even at 5%.

virtuaxe
Roadie
NEW IDEA??? hilarious. THIS IS BS
Follow me

nlevings
Regular

keep voting up this "new idea" so Spotify staff considers implementing this completely NEW idea that definitely WAS NOT a very useful feature a few weeks ago and suddenly and without explanation disappeared...

 

https://community.spotify.com/t5/Live-Ideas/All-Platforms-Cross-device-Volume-Control/idi-p/5045278#

nlevings
Regular

Over 1700 votes!!

Asean1
Regular
Well this is great but how did it happen? We were barely getting close to 600 for weeks and all of a sudden it's jumping up like crazy.

Flyboy937
Casual Listener
I made a post on Reddit and they took care of the rest!

nlevings
Regular
Damn that's awesome! Way to go!

FRKTHREE1992
Visitor

This isn't right. I have Spotify on my phone/laptop and usually play music while I'm playing video games. I used to be able to control the volume slider in the Spotify app on the laptop and the volume slider on my phone while connected to the Xbox to lower/raise the music. I can control the percentage of how much music vs. game volume is coming through the headset, but now on 5%, I can't lower/raise the volume when I used to be able to. This is very frustrating because now at 5%, it's still too loud sometimes. Can you please suggest what I am to do?

RaikouWolf
Regular

New thread on IDEAS can be found linked below.

 

We aren't that far of the 600 votes we need. 

 

Please vent your frustrations on the new thread to keep the interest going !

 

https://community.spotify.com/t5/Live-Ideas/All-Platforms-Cross-device-Volume-Control/idi-p/5045278#

nlevings
Regular

What an unhelpful response.

  • This is not a "new" feature, it clearly existed before and people liked it
  • Please comment on WHY the feature was removed and WHEN is may be replaced

RaikouWolf
Regular
Everyone go and vote here! We are over halfway

Flyboy937
Casual Listener

What a terrible decision by the development team and what a terrible response to your customers. We shouldn't have to submit a "new idea" for a feature that was taken away from us. "We appreciate your patience while we looked into this." is yet another bad response that just put salt into the wound. Has anyone else from Spotify seen these threads?? We're not showing any patience nor should we. Give us, your paying customers, our feature back.

Asean1
Regular

Just gonna add myself as another customer who's unhappy with this response.  It's a music app and the volume control was removed.

Look at the support page regarding this.

https://support.spotify.com/is/article/spotify-on-xbox-one/

"Here you can change your music selection, skip songs, play/pause, or adjust the volume."

 

HoodWolf
Newbie

I don’t understand why this fix is taking so long. I absolutely hate that I can’t use this feature anymore. I’m considering switching music playing platforms. This is the worst change that could of been made. Should of at least made it an option where we could choose to have this feature or not. Making us start a new thread for a old feature in the “new ideas” section is stupid. 

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