Can't control volume on Xbox via Connect

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Can't control volume on Xbox via Connect

ThiagoGmb
Casual Listener

Plan

Premium

Country

Argentina

Device

LG Q6 Alpha

Operating System

Android/Xbox One

 

My Question or Issue

A week ago i was able to adjust my Xbox's Spotify volume from my phone, but today i was trying the same but i can't, any solutions? Already uninstalled from Xbox and my phone and re-installed it

Peter
Moderator

Hey folks,

 

We appreciate your patience while we looked into this.

 

We've heard back from the relevant teams and they've confirmed for us that this is currently the expected behaviour of the app.

 

If you would like to suggest a change to this behaviour, we encourage you to submit a new idea for it in the Idea Exchange.

 

More info on how the Idea Exchange works and how your feedback reaches Spotify can be found here.

 

Cheers!

64 Replies

eabha-2003
Visitor

I’m having the same issue, and I recently just updated to IOS14. I’m not sure if that’s related or not but I hope this issue is resolved soon please.

evilzombie
Visitor

Premium plan

Vers. 8.5.78.928

 

Was able to control volume on Xbox for spotify on Iphone XR, pc windows 10 app and web browser . None will control volume remotely now.

 

Is it possible its on Xbox side?

 

Velotoxicsounds
Regular

device + OS version of your mobile phone

Huawei P30 Pro - Android 10 

exact Spotify version.

8.5.78.909

J_berger
Visitor

Same issue.

Samsung S20, Xbox 1X. Worked fine a week ago. Now no ability to adjust volume. Which is extremely frustrating as the default volume is very loud.

dadeblunts
Casual Listener

Please fix this! Its not almost impossible to get a good volume. 

klk
Newbie

Hi also experiencing this problem, used to be able to control volume on my xbox through my iPhone. Hope this gets fixed

Bl_nd
Newbie

Same here, xbox with a Samsung S7 phone.

Please revert this change as quickly as possible. This was my favourite feature as I didn't have to come away from my gaming screen (online gaming especially) .

Elena
Moderator
Moderator

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

In the meantime, we'd recommend that you try reinstalling the app on your phone and Xbox, and unlinking the app from the Apps section on your account overview.

 

For that you can follow the guide on our support page here.

 

If you’re experiencing this issue, make sure to click +VOTE.

 

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

yogow
Visitor

I am unable to adjust the volume of my Spotify app on my Xbox one though my mobile device.

JesseDumont
Casual Listener

I'm on spotify on my Xbox One controlling with my phone, which is an android phone. Note 8 to be exact. I can't change the volume with my phone to turn it down on the Xbox One. Used to be able to but now I can't.  Must be an easy fix. Of course I can turn it down on the TV but this is just for when I'm in another room doing something else. It's nice to be able to turn it down or up when I need to instead of going to the room and turning it down on my TV. 

JadelynSerenity
Visitor

Plan

Premium

Country

USA

 

Device

iPhone 11/ Xbox One

Operating System

iOS 13.4

 

My Question or Issue

I've been using Spotify via my xbox when i game, normally i can leave my phone nect to me and skip or change the volume via my phone's volume buttons but as of a few hours ago it wont connect like that anymore. I dont know if this is cause of an update from both or one end or what.

It had its own volume pop up which said it was connected to the xbox and would adjust the volume, it wont show that anymore. Any time i go to change the volume it only changes the volume of my phone and not the audio being played. I already have the audio mixing on the xbox set with more of the game audio then the music but i was to still change the volume rather then the mixing.

 

As far as trying to fix this, if it is even possible, i have of course turned both my console and phone off and restarted them, i have uninstalled spotify from both and reinstalled, i made sure everything was up to date with the exception of my iOS on my phone. I'd prefer not to upgrade to iOS 14 just yet but if that's my only option then i will but anything else before that will greatly be apricated 

Mihail
Moderator
Moderator

Hey folks,

 

Thanks posting here in the Community! We'll gladly shed some light on the situation.

 

We can confirm that this is currently the expected behavior of the app. If you would like to suggest a change and allow for volume control on Xbox via Connect, we recommend that you submit a new idea for it in the Idea Exchange.

 

The Idea Exchange is a great way for us to see what our users are interested in and how many people like a certain idea. You can read more about it here.

 

Hope this info is useful. Let us know if there's anything else we can help with.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

dadeblunts
Casual Listener
Is this a serious reply right now? Holy **bleep** the state of whoever is
replying to these threads is really pissing me off a d pushing me to cancel
my service. Not only do you remove a well used feature, not only do you
give a canned **bleep** reply that doesn't really address the issue nor even
offer an apology, but you do it TWICE.

Who the **bleep** is running this department?

nlevings
Regular

Mihail is this a joke?

RaikouWolf
Regular
Hi there,


That is the EXACT same reply the last moderator posted about a week ago, have you read previous comments in the thread?

Thanks for taking the time to answer but no - that does not help us any further

We ALREADY have a thread on idea and are 200 likes away from the 600 needed

Just to let you know - this customer service has been the worst I've experienced in memory

Please stop giving us the same terrible response , it's only making people angry (completely understand why, after three weeks of this ridiculous back and forth where nobody at Spotify is capable of reading the comments and people's issues)

Asean1
Regular
Check this out,
https://community.spotify.com/t5/Live-Ideas/All-Platforms-Cross-device-Volume-Control/idi-p/5045278#
Please follow the link and like the idea so they fix it.

ShaggyTheBass
Newbie

Same problem here with a Mac And Xbox One, really annoying to have this kind of functionality lost, even if it's for a while.

 

I just hope it doesn't happen the same that happened to the lyrics on Xbox, they suddenly disappeared and never came back. :c

thebestmix
Newbie

I am having the same issues connecting to Spotify on my LG TV as outlined in my thread here:

 

https://community.spotify.com/t5/iOS-iPhone-iPad/Listen-on-other-device-not-working-on-iOS-14/td-p/5...

 

I have a feeling it has to do with the new privacy permissions introduced in iOS 14 regarding connecting to the local network and the Spotify app is not prompting to allow/deny this connectivity.

Velotoxicsounds
Regular

Same here with Huawei P30 Pro. There was a client update for the xbox app, since then the feature is missing. I put the ticket to the support

 

device + OS version of your mobile phone

 

Huawei P30 Pro - Android 10 

 

exact Spotify version.

 

8.5.78.909

Nidgjost
Visitor

Same here, it was so nice to be able to actually change the volume properly, now it doesn't work anymore. I can confirm that you can't use a pc to change the volume on your xbox either. Guess I have to get tinnitus now.

Supersim4
Visitor
I’m on iOS 14 and have the exact same issue. I’ve also re-downloaded all the apps and that stuff. Would like an answer as well please.
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