Can't control volume on Xbox via Connect

Reply
Peter
Community Manager

Hey folks,

 

We appreciate your patience while we looked into this.

 

We've heard back from the relevant teams and they've confirmed for us that this is currently the expected behaviour of the app.

 

If you would like to suggest a change to this behaviour, we encourage you to submit a new idea for it in the Idea Exchange.

 

More info on how the Idea Exchange works and how your feedback reaches Spotify can be found here.

 

Cheers!

...
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Re: Can't control volume on Xbox via Connect

Regular

Hey there thanks for the response, 

 

Sadly this isn't helpful at all. As many others have pointed out the "volume mixer" on Xbox is far too loud to actually use. 

 

Is there a reason this change has been made? There doesn't seem to be any positive benefit to this at all. Why would the "default behaviour" be not allowing you to change the volume of your music remotely?

 

Quite clear we've reported this issue because it's a problem to us, this is the thread we have reported it on and telling us to start a thread just so the issue can be investigated AGAIN is going to help anyone 

 

It's clearly a bug to us even if the "relevant team" thinks it's the "expected behaviour" 

 

Instead of telling everyone to start a new thread and go through this all again, please can you contact the "relevant team" and explain that we are reporting this is an error / a negative change (if it was a change made purposefully) and it needs to be rolled back / changed 

 

We have waited 2 weeks just to be given this response and it's a massive kick in the teeth. 

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Re: Can't control volume on Xbox via Connect

Regular

This is unacceptable, just give us back this functionality and create whatever internal ticket you need to. You work for Spotify, not us. We are your customers and we want this fixed since it isn’t a new feature and already worked fine before the last update. 

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Re: Can't control volume on Xbox via Connect

Regular
Not acceptable! A pile of BS! We had this behavior, you remove it and now it's an unexpected behavior to us! Give us back Xbox Spotify app remote volume control. Just create the appropriate ticket you need to. it isn’t a new feature and already worked fine before a couple of weeks ago!
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Re: Can't control volume on Xbox via Connect

Regular
#bad response
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Re: Can't control volume on Xbox via Connect

Regular
If your relevant teams say its normal app behavior and you guys accept this, then we'll just have to move to another music app, won't we... Cause you surely don't read all the unhappy comments here! 😞
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Re: Can't control volume on Xbox via Connect

Casual Listener

Well then, I would like to suggest here that the "relevant teams" be fired (or just not "relevant" anymore, whatever) to make way for a team that is actually relevant in solving issues the spotify community is having, because this kind of response is just unacceptable. I'm actually curious to see a response as how is this app behavior working as intended? Was the intention to pis s the users off? If this was it then yes it's an expected behaviour indeed.

 

Unbelievable! What a nerve.

 

 

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Re: Can't control volume on Xbox via Connect

Regular

Well, if that's the answer. Subscription cancelled and changed to youtube music app, above which the volume can be controlled at least via the mobile phone. What a pity

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Re: Can't control volume on Xbox via Connect

Casual Listener

Why would i suggest a "new idea" when this feature has been available for years? Its not a new idea in any way, its a feature that was suddenly removed and not replaced with anything usable. 

 

Why was this feature removed, and why if it was removed was the mixer volume on the xbox not fixed?

 

I really would like an answer from the "relevant teams" as to why this was purposefully removed. 

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Re: Can't control volume on Xbox via Connect

Casual Listener

Yeah id like to know why it was removed if it was intentional.

 

The real kick in the teeth is telling us to submit a new idea, when this feature has been present for years. 

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Re: Can't control volume on Xbox via Connect

Casual Listener
To ask us to submit even more feedback through even more hoops when the feedback is present on not only this thread. But on various Reddit posts. Is absolutely ridiculous. Peter. Please resign. You're absolutely useless.
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