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Can't delete false sonos devices from connect.

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Can't delete false sonos devices from connect.

G_4s
Regular

Plan

Premium

Country

Belgium 

Device

Sonos One, OnePlus 5T, Macbook Pro 13 late 2017

Operating System

android 8.1, Mac OS 10.13.4

My Question or Issue

 First of all Hey guys,

I have been trying to place my sonos one into multiple spots to find the best sound and design match this included pulling the power plug multiple times.

Problem now is that every time i did a power off and power on the device created a new instance of a new sonos device but i cant remove the previous ones so i'm left with a list of random not working sonos devices :p

 

What i tried so far:

- log out from all devices (spotify)

- factory reset the sonos and controller

- tried to 'forget' the devices in connect menu

 

Anybody has a solution for this?

Screen Shot 2018-05-30 at 14.22.18.png
2 Replies

Re: Can't delete false sonos devices from connect.

Karina81
Newbie

I am in the exact same boat at you.  Sorry no solution but would also like an answer to this question.

 

thanks

Karina

Highlighted

Re: Can't delete false sonos devices from connect.

G_4s
Regular

I'm currently in contact with sonos support trying to fix this i need to call them tomorrow when i have time. i'll post it if we fixed it.

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