Can't login on Amazon Firestick


Can't login on Amazon Firestick


After the most recent update, I can no longer log in to the Amazon Firestick Spotify App. I get the message that the username/email and password combination is invalid. I know this is not true, because using the same email and password combination I can log in to my desktop and phone.
I have also tried detecting the device using the spotify app on my phone, but I cannot detect it. I am out of options and becoming extremely frustrated.
Is anyone else having the same problem or have any possible solutions?

5 Replies

Re: Can't login on Amazon Firestick

Spotify Legend

Hey @migueltaino1965,


Sorry for the delay. Try restarting all your devices (and speakers). Also, make sure that:

  • All devices are on the same WiFi network.
  • Your Spotify apps are up-to-date.
  • All devices’ software is up-to-date. If you don't know, check with your devices' manufacturers for how to update the version software.
  • If possible, try switching between different networks and see if that helps.

Let us know how it goes :)


Re: Can't login on Amazon Firestick


how do we login if we usually login with facebook on other devices.  I have my firestick and other devices on the same wifi network and it will not let me play music even if I choose 'connect other devices'


Re: Can't login on Amazon Firestick


Hi Jemi,


I am having the same issue. I've done/tried all of your suggestions, but I'm still unable to log in, cast spotify from both my mobile and desktop computer. I just purchased this FireTV Stick yesterday so it should be up to date and so is the app itself. Please advise.


Thank you in advance!


Re: Can't login on Amazon Firestick


Same problem, the "login with facebook" option disappeared with the new update and it won't allow the username and password for the account to be used. The ONLY other option is streaming, which is not only NOT ideal but defeats the purpose of having the app on the firestick. If I'm booting it up on my phone, I'll listen there. Please advise.

Re: Can't login on Amazon Firestick


Hey @Katierozum and @FlicksWFriends,


Thanks for getting in touch!


If you'd like to login with your Facebook profile, be sure to request a Spotify password here. Put the email address associated with your Facebook profile into the field and we'll help you to get a password. You'll then log in using your email address as a username.


As for @migueltaino1965, try the following if you don't have an account created via your Facebook profile but you do have a Premium account: Open your email and look for an email receipt we send out at the beginning of a subscription. This receipt contains a username which you may use to login on your Fire Stick.


Hope it does the trick. Let us know if you have further questions.


Have a nice day.

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