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Cannot Play certain songs on both Desktop App (On Windows 10) and Android.

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Cannot Play certain songs on both Desktop App (On Windows 10) and Android.

user-removed
Not applicable

Plan

Premium

Country

 Bulgaria

Device

The laptop I'm using is a Dell 3543 and my Android device is Samsung Galaxy S9

Operating System

Windows 10, Android Oreo

My Question or Issue

 For very long time now I've been having issues playing 2 songs (Frank Ocean Nights and Travis Scott goosebumps), I've looked into solutions here on the Community Forum and tried most of the solutions I have found but the songs remain unplayable. The message I get every time I try playing the song is the following:
"Spotify can't play this song right now. If you have the file on your computer you can import it" 

2 Replies

Re: Cannot Play certain songs on both Desktop App (On Windows 10) and Android.

Rock Star 16
Rock Star 16

Hey @user-removed! Welcome to the Spotify Community. ^^

 

That doesn't sound cool.

Both of these songs should be available for you.

Are you sure that you're app isn't set to 'Offline Mode' while trying to play these songs?

And is this issue limited to these two songs?

 

Let me know how it goes! ^^

Peace

NicoRock Star 16
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Note: I'm not a Spotify employee.

Re: Cannot Play certain songs on both Desktop App (On Windows 10) and Android.

user-removed
Not applicable

Hello there @Nico! My devices are not in "Offline mode", and regarding the issue it does look like it's limited to the exact 2 songs mentioned. The rest of the songs in the albums are playable. I tried playing them from other devices (From my phone to my PC, from web player to phone etc.) and it still did not work.

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