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Canvas videos aren’t playing

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Canvas videos aren’t playing

ktricciardi
Casual Listener

Plan

Premium

Country

United States

Device

iPhone Xs max

Operating System

iOS 13

 

My Question or Issue

I cannot see any canvas videos and when I share to instagram they don’t show up there either. I really like this feature and am sad I can’t seem to get the videos back.

 

It stopped working about a month ago and i’ve tried a full reinstall. There is also no toggle option for canvas in my playback settings. I can’t seem to find any other “solutions” to the problem. 

5 Replies

Re: Canvas videos aren’t playing

Nico
Rock Star 17
Rock Star 17

Hey @ktricciardi! Welcome to the Spotify Community. ^^

 

That's odd.

 

Have you enabled the data saving option? If yes, this could be the reason why you are not able to watch canvas videos. They're disabled in the data saving mode. 

 

Let me know if that helps, thanks!^^

Peace

NicoRock Star 17
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Canvas videos aren’t playing

ktricciardi
Casual Listener
I have not enabled the data saving mode.

Re: Canvas videos aren’t playing

Nico
Rock Star 17
Rock Star 17

@ktricciardi 

 

I've escalated your issue to the support.

I will reply to this thread with an answer soon. ^^

 

Peace

NicoRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Canvas videos aren’t playing

Nico
Rock Star 17
Rock Star 17

@ktricciardi 

 

Could you try to use another mobile device with your account or let a friend or family member log in with another account on your iPhone to see if that makes a difference?

If yes, does the canvas option in the settings menu appears in both these scenarios?

Let me know how it goes! ^^

Peace

NicoRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Canvas videos aren’t playing

ktricciardi
Casual Listener
I tried both and neither had the canvas option show up.
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