Chromecast keeps disconnecting (IOS)

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Chromecast keeps disconnecting (IOS)

RickardB
Casual Listener

Plan: Premium

Country: Sweden

Device: iPhone (several) + Chromecast (several)

OS: iOS 10

 

My Question or Issue

When playing the Chrome cast unit stops playing after 1-10 minutes. On the phone the music is paused. If pressing play the music continues on the phone. To play on Chrmoecast again I have to reconnect from the Spotify app. The amount of time it plays appears random but is typically about 2 minutes and pretty much never mote than ten minutes. It is the same on both my Chroma cast units (1 Video, 1 Audio) and from four different iPhones. Problem started late 2019, maybe in November.

 

I do not have these problems with other providers/apps such as SVT, SR, Netflix, Viaplay, or I like radio.

12 Replies

Re: Chromecast keeps disconnecting (IOS)

Lakaien
Newbie

I have the exact same problem, started a month or so ago.

Re: Chromecast keeps disconnecting (IOS)

daclasha
Visitor
yeah it is so frustrating, I'm experiencing this problem since autumn last year and now progress since then. Is spotify doing something about it? obviously it happens to lots of people. 😕

Re: Chromecast keeps disconnecting (IOS)

GijsK
Visitor
Same here: using Android 10 smartphone. Spotify on the Chromecast just quits after a few songs (can be 2, can be 10, no pattern observed) and on the phone the playback is paused and playback device has moved back to phone.

Re: Chromecast keeps disconnecting (IOS)

filogo
Newbie

Same issue here. I am using Spotify app on Windows 10 PC and Spotify app on Android 9 LG G8S smartphone and casting to a marantz SR6010 receiver. Connection drops and sometimes resumes without any action or I have to chage casting to local and back to receiver to get the sound back. Receiver and phone a windows OS are all update with latest software or firmare.

 

It's very frustrating issue since I got the premium account to get the best experience. 

Hope someone here is getting into this problem and trying to solve it.

Re: Chromecast keeps disconnecting (IOS)

sisva
Visitor
Same Problem

Re: Chromecast keeps disconnecting (IOS)

RickardB
Casual Listener

Minor update. I had poor performance in my intranet. After rebuilding it I may have experienced a slight improvement with Spotify. I read that installing the app might help and for the first day it seemed it did but that was just temporarily. But now I have a NEW PROBLEM when Spotify disconnects Chromecast is no longer in the list of devices to connect to and I have to restart Spotify to get it back. In all it still sucks. 

Re: Chromecast keeps disconnecting (IOS)

Xenia
Moderator
Moderator

Hi all,

 

Just jumping in here to let you know that this is an issue we're aware of and that the relevant team is currently working on a fix. 

 

If you're affected by this, we suggest you head here to add your +VOTE and leave a comment with the relevant info requested int the Status Update. Also make sure to subscribe to the thread so you'll be notified if there are any updates.

 

Hope you'll find this info useful. Give us a shout if you need help with anything else 🙂

XeniaModerator
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Re: Chromecast keeps disconnecting (IOS)

srttytmuy
Music Fan

One thing to eliminate, make sure your WiFi router and access points are all using the same SSID.  In other words, the same WiFi name. Don't have different ones for 5Ghz and 2.4 Ghz, or different ones for extenders etc. 

 

 

Re: Chromecast keeps disconnecting (IOS)

mo9lly
Visitor

I got a chromecast in March & have been having the same problem w/ both my iphone & ipad. It's very frustrating! I have found that this keeps happening when I cast directly from the Spotify app, but not if I am playing through the Google Home app. What I've been doing is opening Spotify to start playing what I want to listen to & then going through the Google Home app to connect to the TV.

 

It's a pain in the **bleep** though. I just want to be able to connect through Spotify & not get up after two songs to reconnect to the TV.

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