I guess I should aim for a new account then. How is the best way to do this? Cancel payment and set up a new one myself, or just contact support and let them do it?
Overall I feel the software of the unit is pretty buggy. This seems like a really odd problem that should easily be fixed, especially if it's a "known problem". Having people create multiple accounts seems like a bad solution (but obviously the best right now..)
I agree, if we want to see this fixed it's important that everyone experiencing the issue reports it to both Spotify and Denon support. The quicker they realize it's a problem the quicker it will be fixed.