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Fire TV - Spotify dropouts

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Fire TV - Spotify dropouts

Visitor

 

Plan

Premium

Country

Ger

Device

FireTv

Operating System

Fire OS 6.2.7.6

 

My Question or Issue

Sometimes there are dropouts, it's like 3-10 seconds no sound but the time bar is running normally, them skipping back to the point where it lost sound. Amazon music runs smoothly without dropouts. I've got a stable 1Gbit connection. The fire tv is connected with 5ghz.

Spotify is version 1.35

 

Hope someone can fix my issue

1 Reply
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Re: Fire TV - Spotify dropouts

Moderator
Moderator

Hey @Kevinkoenig,

 

Thank you for your post here in the Community.

 

We suggest that you perform a clean reinstall of the app to make sure there's no old cache files causing this.

 

Can you also try to log in with another account - such as a friend's or a family member's to see if the issue persist?

 

It would also be great if you can provide us a recording so we can have a closer look.

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
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