Gaming Console Volume Too High

[MatthewFresquez]

I love having Spotify on my PS4 and listening to music while playing multiplayer or games with bad soundtracks but even the lowest volume level is too high. On the lowest volume you are unable to hear any dialog in the game, sound effects are drowned out, and it's hard to hear other players in chat. Please adjust the volume levels so that playing music while gaming is doable and enjoyable.

[Katsudon96]

this. who's idea was to make the lowest volume on Console the same as half way on PC... can't they just make it the same levels on Console as PC and leave it, i don't know how they got it this bad... and still not change it after so many years of people asking. happens on both ps4 and xbox.

[Peter]

Hey @Katsudon96 and @MatthewFresquez,

Thanks for reaching out to us about this.

I just did some searching in the Community and found this idea which might be relevant to your suggestion. If not, then you can always create a new idea here.

Hope that helps 🙂

[StPocket]

I had the same issue for the longest time and then found the answer here. On the Spotify for iOS app, you can choose which of your connected devices you want to play music through, but still control everything from your phone. Sure enough, the volume was dialed all the way UP. I just turned it down via my phone & *boom* problem solved.

The sad part is I already knew all of this and use the app all the time when listening on PC.  I guess my brain just quits working when I play on a console.

[Clitheroe99]

Doesn’t fix it. Volume scale on phone is the same as the quick menu on the ps4

[SDavidz]

If you connect your phone to Spotify while it's playing on the Xbox and you're on the same network you'll be able to turn the volume down more using your phone.

[Clitheroe99]

That is not correct. Stop posting incorrect solutions to this problem and wasting everyone’s time. It is a software deficiency that Spotify and the gaming consoles need to fix. ASAP. 

[StPocket]

I think I failed to mention my console is a Xbox One. Sorry about that. The solution mentioned works. For whatever reason the Spotify app controls on iOS do not sync with the volume on the console app. Changing the volume via the iPhone changes the actual volume heard from the Xbox but the volume slider on the Xbox app does not necessarily move as well.

Confusing? Yeah, for sure.

I cannot comment on whether or not it works the same way on PS4. 

[Clitheroe99]

The sound is linked. When you raise on the PS4 you can see the scale increase on the iPhone. When you decrease it on the phone the PS4 slider doesn’t move until you try to adjust volume it realizes it was different than the phone.

You almost had me. I thought for a second you may be on go something but it didn’t work. It’s a software issue. They need to invest a small amount of time into it and make gaming far more enjoyable...

[SDavidz]

I did it and it works.
so maybe the problem is your side?