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Getting ads on Web Player for Unlimited plan

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Getting ads on Web Player for Unlimited plan

annamaria4
Music Fan
On the Spotify website /web player, a mix of my own playlist does not work and now there are ads between the songs, I pay for the service, I do not want ads.

< moderator edit >
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Re: Getting ads on Web Player for Unlimited plan

Moderator
Moderator

Hey folks,

 

Thanks for all of your reports.


We're moving this thread back to our Help Boards.


We’re always testing things in order to improve. We've heard from the right teams, and can confirm that this is now expected behaviour. Please keep in mind that the Unlimited tier offered an ads-free experience on the desktop client.
We'll make sure to pass on your thoughts, and you can also submit any feedback on this in our Ideas Exchange too.

 

Cheers!

KaterinaModerator
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43 Replies

Re: ads and mixs my own playlist

Moderator
Moderator

Hey @annamaria4,

 

Glad to have you on the Community. No worries, we're here to help! 

 

If you're seeing ads while you're paying from Premium, could you check out this page and go through the steps? :) 

 

Thanks! Let us know how you get on.

Daisy Moderator
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Re: ads and mixs my own playlist

annamaria4
Music Fan

no use

Re: ads and mixs my own playlist

Mulgie
Music Fan

I have paid for an Unlimited subscription (monthly, via PayPal Direct Debit) for years and have never had any issues until now.  Sadly I have also began to experience the same problem of ads (Xbox games) now appearing on the Spotify Web player 

when listening to Spotify on my PC at work.  This work PC is locked down so I am unable to install the Spotify Desktop App (which appears to be the solution suggested previously in the past).  I moved from the free version of Spotify years ago and started paying for Spotify because I didn't want to listen to the Ads on the free version.  I refuse to pay for Premium as I don't listen on my mobile phone and £9.99 a month is £2 dearer than Netflix for just audio! :-/

Re: Spotify Unlimited Ads

soundon
Music Fan

Hello Emily,

I am still paying for it.

 

Never had an email or anything to inform me about changes. I am happy with this plan as I have no need for the extras.

 

Re: ads and mixs my own playlist

Moderator
Moderator

Hey there @annamaria4,

 

Thanks for keeping us in the loop.

 

So we can look closer, could you send us a screenshot of an example of an add you mention? Please make sure it doesn't include any personal/sensitive information :)

 

Further, you mention this happening to a mix of your own playlist. Just to clarify, does this occur in a playlist created by you while on shuffle, or in a Daily Mix? If this isn't happening in a Daily Mix, try creating a new playlist with the same songs to see if that helps.

 

Let us know how it goes!

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: ads and mixs my own playlist

Mulgie
Music Fan

Hi Katerina,

 

Thanks for getting back to me so quickly.  Most recently I simply did a search for 'Exit Planet Dust' by The Chemical Brothers.  I listened to the first track (Leave home) and then instead of immediately playing the seccond track on the album I instead got an advert for some Xbox games. 

 

This album is added in my 'Library' but it is not a custom playlist.

 

The next time it happens I shall grab a screenshot and post here, thanks.

Re: ads and mixs my own playlist

annamaria4
Music Fan

playlist created by my while on shuffle. 

the ads have come up with a paid service this week and this is a very nasty one, considering already quitting the Spotify subscription. This should work without ads on a web player

Re: ads and mixs my own playlist

Moderator
Moderator

Hey there @Mulgie,

 

Thanks for posting!

 

You can our Web Player support article here.

 

Please keep in mind that some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network (for example your IT department) for more information.

 

Hope this helps! 

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: ads and mixs my own playlist

Mulgie
Music Fan

Hi Katerina,

 

The link you've sent merely points to generic help and I can see nothing about 'Ads being played for paying subscribers' under the 'Troubleshooting' section there.

 

As I say the Web Player has been working fine for years.  The audio hasn't been blocked so your suggestion of contacting my IT department makes absolutely no sense all.  How could my company network administrator be inserting Xbox advertisements into my Spotify audio playlists?

 

The fault lies with Spotify and this is backed up by other people (like Annamaria above) also seem to be experiencing the same problem so this is not a rare or isolated incident.

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