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Google home keeps stopping to buffer

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Re: Google home keeps stopping to buffer NOT FIXED

mfraser
Regular

My SSIDs are different for the 2.4GHz channels from the 5GHz.  I control the bandwidth used by directing my device to the appropriate SSID.  2.4 GHz is generally fast enough for everything I do and it has a wider range which is what is important to me.

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Re: Google home keeps stopping to buffer NOT FIXED

ckoleske
Casual Listener

I am in Wisconsin and I am experienceing the same problem as you described. I have uninstalled both Spotify and the Google home app multiple times and preformed multiple factory resets on my chromecast. I have also tried the linking and unlinking of my Spotify account to the Google home app. It is increasingly frustrating. I also contacted both google support and spotify suppost and neither could comprehend what was happeneing. Google said that Spotify was preforming maitenance and Spotify just had no idea. Would love some answers.

Re: Google home keeps stopping to buffer NOT FIXED

realaaronbown
Regular
I see so many "coincidences" here. Rogers service seems to be another potential issue. We have amazing speeds in my neighbourhood, but troubling amounts of drop-offs, especially on the 5Ghz.

Not saying my suggestion makes sense, it just worked. Am trying to help others figure this out...

Re: Google home keeps stopping to buffer NOT FIXED

funkydude101
Regular

But in my case it worked for several months on 5ghz with no issue until one day it decided to have issues. That's why I'm not convinced it is a network band issue.

Re: Google home keeps stopping to buffer NOT FIXED

realaaronbown
Regular
Sorry to hear about that. It certainly is frustrating dealing with these things...especially when you find a thread that says "solved" , but doesn't really work.

Here's the things that seem to have helped:

1. Turning off notifications for Home (weird, but read it in one of the threads)
2. Unlinked Spotify account, THEN switched my wifi network (from 5g to 2.4g), rebooted Google Home and relinked Spotify.
3. Restarted my phone when it bogged...

The biggest help seems to have been the network. Google says you must be on the same frequency in your network as your phone...perhaps my service provider wasn't doing this on the 5g. I am returning the router nonetheless.

Good luck all!

Re: Google home keeps stopping to buffer NOT FIXED

realaaronbown
Regular
Can't help you there dude. Did the same for me. I'm sure it has something to do with how the frequency between your phone and Home play together. It worked for 5 months on 5g and then cropped out.

I'm just looking for any hacks that seem to help people...I'll leave the diagnostics up to the brilliant minds at Google

Re: Google home keeps stopping to buffer NOT FIXED

ckoleske
Casual Listener

I called Google Support this time and they said they are going to work on the problem with spotify and will give me an update in a day or two. Incredibly frustrating that it woked fine for months and now just decides to not work. But I guess thats the way it goes. I will keep you guys updated with what they send me.

Re: Google home keeps stopping to buffer

juangiron
Newbie

I have two Google mini and solved the buffering issue by turning off the notifications on all devices including the phone.  

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Re: Google home keeps stopping to buffer

funkydude101
Regular

So I turned off notifications 2 days ago (Although it still paused immediately after turning it off), did not make any changes to my network band...and now I have noticed there is no pausing anymore.

 

Maybe it took some time to apply the setting, I don't know. But the problem has disappeared for now.

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Re: Google home keeps stopping to buffer NOT FIXED

mfraser
Regular

This is how I perceive it to be:

 

The pauses encountered when listening to Spotify on Google Home are due to some sort of bottleneck in delivering the stream to Google Home.  Phones and tablets are only required to manage Google HOme settings, like linking and unlinking one's Google Home device to Spotify, but don't actually mediate or manage the stream in any way, so they should be removed from the equation.

 

Things that actually cause bottlenecks include:

  • 2.4G or 5G wireless link from router to Google Home
  • 100 Mbps hard-wired link from ISP router on my premises to my secondary router
  • local link from ISP distribution centre to its router on my premises
  • Internet connection from regional Google server to my ISP distribution centre
  • Spotify link to my regional Google server

I don't think that Google is actually setting up a direct link from Spotify regional servers to my Google Home (via my ISP), otherwise we'd see the same kind of response that we do when capturing Spotify on our non Google Home devices, so I'm betting on regional Google servers mediating the Spotify stream although Ihaven't done any resarch on it.  It just seems to make the most sense.

 

I'm guessing that Google have a distributed architecture with regional server groups distributed around the world that talk to master Google servers in a few key global locations.  These regional servers disseminate Google's content through the links I list above to Google Home devices, Chromecasts and other Google home systems.  That includes Google Home linked Spotify.

 

For some people there may be bottlenecks in their home networks or ISP links.  Either their Internet service is too slow, or their home network has sub Mbps links that slow down the stream and thus there are some who need to up their home network or Internet service.

 

But for those of us who have been using Google's own music service hiccup-free for months these downstream problems are effectively ruled out.  The problem has to be upstream somewhere between Google's regional servers and their connection to Spotify.

 

Now linking and unlinking might switch you to a different Google regional server that has a better Spotify connection so I can see how that suggestion occasionally works.  There's maybe also some weird mechanism whereby removing notifications takes some load off the Google regional server and hence might resolve the problem although that strains credulity.  In some cases loads vary.  Last night my wife said that there were no pauses in the Spotify music service over Google Home whereas the gaps were almost as long as the music this morning and I turned it off after a few minutes.

 

So if I'm right ultimately it boils down to Google improving their regional distribution servers' connections to Spotify to resolve this issue for Google Home users.

 

Or don't offer the service.

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