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Half-White Screen (Web Player)

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Half-White Screen (Web Player)

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I'm on a Chromebook and using the free version. Whenever I use Spotify, either the app or the web player, it only shows the first few songs in my playlists, and then everything below is white. When listening to a song in the white, the green shows, but other than that, it's complete guess work as to what I choose to listen to. Is there any way for me to fix this?

 

Attached is a screenshot of the web player and the issue at hand.Screenshot 2020-08-05 at 7.53.36 PM.png

 

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Re: Half-White Screen (Web Player)

Moderator
Moderator

Hey there @knowyourparadox

 

Thanks for reaching out - we’re here to help!
 

We suggest running a clean reinstall of the Spotify app on your device as this will get you the latest app version. Check out the steps here on how to do this. 

 

Make sure you also try opening the web player in a private/incognito window to avoid any cache issues. 

 

If that doesn't help, try logging in to your Spotify account on a different device to check if you observe the same. 

 

Keep us posted! We'll be happy to lend a hand if you need more help. 

IvanModerator
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“Music is the strongest form of magic.” Marilyn Manson

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Solution!

Re: Half-White Screen (Web Player)

Moderator
Moderator

Hey there @knowyourparadox

 

Thanks for reaching out - we’re here to help!
 

We suggest running a clean reinstall of the Spotify app on your device as this will get you the latest app version. Check out the steps here on how to do this. 

 

Make sure you also try opening the web player in a private/incognito window to avoid any cache issues. 

 

If that doesn't help, try logging in to your Spotify account on a different device to check if you observe the same. 

 

Keep us posted! We'll be happy to lend a hand if you need more help. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson

View solution in original post

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Re: Half-White Screen (Web Player)

Casual Listener

Hi @Ivan, thank you so much for your help! It seems to work a lot better in incognito!

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Re: Half-White Screen (Web Player)

Moderator
Moderator

Hey @knowyourparadox

 

Thanks for getting back to us. 

 

We’re happy to hear the incognito window fixed it for you. Hope this can solve the issue for other users as well. 

 

Еnjoy your music further!  

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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