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I need help xbox one your offline problem

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I need help xbox one your offline problem

Dertebbers
Casual Listener

I got a xbox one s for Christmas and I have good internet I synced the account to my xbox but today I go on to listen to music and it says your offline I've done everything from restarting xbox restarting router but it keeps showing up how can i fix it  

42 Replies

Re: I need help xbox one your offline problem

genna1020
Regular
  • Mine is doing the same thing. I have a Facebook login, but I don't know if that is the issue or what. I can listen on my android phone and it is NOT set to offline. I can't get the app to start on Xbox one at all. I get a "you're offline. Spotify is not available when you're offline" error. I am definitely not offline. I have internet and everything else works fine. I deleted the app on the phone, reconnected. I deleted the app several times on the Xbox and did reboot. I even deleted my freaking Xbox account and tried uninstalling spotify on the Xbox. It just won't work. I am a paying member. Not happy at all right now. Help! 

Re: I need help xbox one your offline problem

romiero
Newbie

same issue ... 

 

You’re Offline

Spotify is not available when you’re offline. Please go online and try againimage.jpgOffline error message

 

Re: I need help xbox one your offline problem

genna1020
Regular

It's been 3 days and still no fix for this. I looked through all of the suggestions I found here and tried ...sheesh...I don't know how many. Not sure what is causing the problem unless something updated on Spotify that didn't on Xbox? I have everything set to update so I have no clue but would really like some help. I have been listening to Spotify on the Xbox with no problem for months until now. :/

Re: I need help xbox one your offline problem

EliDavid-nc
Casual Listener

Having same issue here on my Xbox as well. Still works on my pc and tablet though so I'm looking for firmware updates

image.jpg

Re: I need help xbox one your offline problem

genna1020
Regular
I know more than 10 people having the same issue now. Mine plays on phone
and laptop but not on Xbox. It has been days. Hoping they fix it soon.

Re: I need help xbox one your offline problem

Bardell
Newbie

I'm having the same issue. Only been happening the last couple days, and it seems to be happening on two of my buddies' xboxs too. Must be a problem on spotify's side because it isn't working on xbox but its working on my phone just fine. 

Re: I need help xbox one your offline problem

BetaTraz
Newbie

Same problem here :(

Re: I need help xbox one your offline problem

twenty-three
Roadie

Hey Everyone!

First, try uninstalling then reinstalling the app and restarting your Xbox. Also, if you have a spare ethernet cable and you are able to plug it in to the Xbox temp/perm, try doing that. Also, try to hard restart your Xbox. Steps are listed here: http://www.ign.com/wikis/xbox-one/How_to_do_a_Hard_Restart_on_Xbox_One

Based on the replies, this seems like a recurring problem, maybe a software issue. I will recreate this on my Xbox and get back to you.

 

Edit: The Spotify For Xbox One app works perfectly fine for me and even shows up in the Spotify Connect menu on my computer. Microsoft services are also fine (See: https://support.xbox.com/en-US/xbox-live-status) Try the steps listed above or try contacting Spotify Support: spotify.com/us/about-us/contact/ or Microsoft Support: support.xbox.com/en-US/contact-us

Not a single one of these things helped

AJ_Dabit
Newbie

I have done everything in the book, hard restart, enthernet cabel,resatsrted my internet 5 times and also uninstalled Spotify and not a single thing works. Please, I f anyone has a solution to this please let me know.

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