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I need help xbox one your offline problem

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Re: I need help xbox one your offline problem

rosdezw20
Casual Listener

Okay I have the same offline message on Spotify on my Xbox One and obviously don’t know why... is there any fix for this yet???

Re: I need help xbox one your offline problem

twenty-three
Roadie

Hello!

Welcome to the post! There is no fix yet but I recommend checking out this post where more info will be available from sstaff and mods. To get updates/want it fixed faster, +1 it as well.

Re: I need help xbox one your offline problem

twenty-three
Roadie

Another Post:

They have a method of fixing it, follow these steps:

 

Hey folks!

 

We had a report about this issue and it should be fixed now.

 

If you're still getting this error message, try reinstalling Spotify and restarting your internet router before trying again.

 

Let us know how it goes.

 

If it doesn't work/does work, tell the support at this post:

 

https://community.spotify.com/t5/Ongoing-Issues/Xbox-Other-Fix-the-Xbox-One-App/idi-p/4358969/page/2...

Re: I need help xbox one your offline problem

rosdezw20
Casual Listener

Hey, thank you for the response. I deleted and re-downloaded Spotify and rebooted my WiFi... sadly it did not work, I still have the offline message. What do I do?

Re: I need help xbox one your offline problem

twenty-three
Roadie
Hello!
Try going back to the post and replying saying it didn't work. This is the
link to the post:
https://community.spotify.com/t5/Ongoing-Issues/Xbox-Other-Fix-the-Xbox-One-App/idi-p/4358969/page/2...

Re: I need help xbox one your offline problem

MaddMarddigan
Casual Listener

1/23/18 I've been back and forth with Spotify via FB messaging and get the same response; "It should be resloved," uninstall then reinstall. I've done this countless times now! Still doesn't work, "Offline"! Weird, because Pandora is streaming just fine!

Re: I need help xbox one your offline problem

genna1020
Regular
Agreed. Mine is still not working either and I went back and forth with
them over Twitter. I cancelled my subscription because this is ridiculous.

Re: I need help xbox one your offline problem

MaddMarddigan
Casual Listener

1/25/18- Tried another login on XBOX yesterday after an uninstall/reinstall and STILL "Offline," even tho other online services are working. I'm telling you guys, start moving your music or set up shop with another Music App.  Spotify is dealing with a $1.6 Billion lawsuit for, what looks like, trying to run around music lisences!  Was filed Jan 2nd 2018. Trying Premium Pandora is free for 60 days!  It seems like this issue has been going on since Nov. 2017 and is getting worse. My subscription ends mid Feb, and you better believe I'm cancelling if this is not resloved. I suggest the rest of you voice this also, "Fix it or 'Bye' ". Sorry to those of you that signed up for that $99.00 per year contract for the Holidays. Sure seems like they know what they're doing

 

Re: I need help xbox one your offline problem

Archer112
Casual Listener

I used to work at XBOX for a couple years. This is definitely a spotify app issue. Even restoring the console to factory defaults doesn't help.

Re: I need help xbox one your offline problem

EliDavid-nc
Casual Listener

I'm pretty sure the issue was finally fixed, I went on my xbox, without reinstalling or updating, and it magically fixed itself.

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