Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Internal Service Error for Web player

Internal Service Error for Web player

Spotify hasn't work almost for a week now. Each time I opened the page it shows warning message saying "Error 500: Someone put a frog in our services. Sorry about that!". I tried to launch it in incognito window, cleaned cookies, but it doesn't work. 

Thanks for any help. 

Spotify+-+Google+Chrome+2015-06-18+10.40.50.png
Reply
3 Replies

https://support.spotify.com/us/problems/#!/article/Error-code-501-509

 

If you haven't, please remove Spotify and re-install the application, that should do the trick. Smiley Happy

Hi,

 

This bug was due to certain users that had some updated Terms and Conditions but have not accepted them yet. We apologize for not catching the bug earlier, but we have deployed a fix and you should be able to login to the web player again.

 

Thanks,

 

Mark

Hi,

No worries. I reinstalled a web-browser and it has worked fine since then. 

Thank you for your help 🙂

Suggested posts