Is Spotify ignoring me?

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Is Spotify ignoring me?

JoshuaBennett
Gig Goer

Lately I've been sending in contact forms to Spotify for help on ceratin issues but they stopped responding. I'm wondering if their busy or ignoring me. Is anyone else having this issue?

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Re: Is Spotify ignoring me?

Rock Star 24
Rock Star 24

@JoshuaBennett,

 

Thanks for letting me know.

 

I'd recommend reaching out to Support through one of the below ways. Make sure to include your 8-digit email case number in your message to them.

Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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Re: Is Spotify ignoring me?

Rock Star 24
Rock Star 24

Hey @JoshuaBennett,

 

Thanks for reaching out.

 

Please let me know if you've been talking to Support over Chat, Email, Twitter, or Facebook.

 

Also, I highly recommend keeping the correspondence in one place. So, for example, if you reached out to Support via Email (or any other channel), I don't recommend sending them a message on Twitter (or any other channel) as well as that could slow down the response time.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Is Spotify ignoring me?

Raven_Mocker
Regular

I have had this issue on twitter too, they go dark after I say something.

Re: Is Spotify ignoring me?

JoshuaBennett
Gig Goer

Ah I'm sorry! That's really too bad. It's pretty annoying and frustrating...

Re: Is Spotify ignoring me?

JoshuaBennett
Gig Goer

No problem. I've been contacting support through email and only email.

Solution!

Re: Is Spotify ignoring me?

Rock Star 24
Rock Star 24

@JoshuaBennett,

 

Thanks for letting me know.

 

I'd recommend reaching out to Support through one of the below ways. Make sure to include your 8-digit email case number in your message to them.

Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Is Spotify ignoring me?

JoshuaBennett
Gig Goer

Okay, thank you for your help.

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