Issues connecting to Facebook, cannot find friends, cannot follow other users

[user-removed]

Hi everyone

Since signing up for Spotify a week or so ago I've been having issues with almost all of social features. When I try to connect to Facebook through the desktop app, it opens the popup window, I login to my account and assign the permissions, but the box closes with no evidence that it's linked. 

When I check on the Spotify website I can see my Facebook avatar and my real name, yet in the desktop app on my home and work PC, and on the iOS app I just see the default avatar and my username.

I've tried forcing the connection through on the spotify website at the URL 'https://www.spotify.com/account/overview/' and clicking "manually enable Facebook" but it tells me that "You’ve already imported your Facebook friends into Spotify. Have fun.". When I check in the app I can see that this is not the case, see the screenshot below. Also the second screenshot below shows what I can see if I open the "Follow" section, the "Facebook Friends on Spotify" section is just blank.

[Liam]

Hi @user-removed and welcome to the community 🙂

Have you tried fully logging out and back in again? File->Log Out.

Liam

[EthanV21 · Accepted solution]

Hi Liam, thanks for your reply. it looks like my account on the forum has been borked aswell as I've had to sign up with a new username. But nevermind, the support team unlinked my Facebook account last night and everything is working fine now. I appreciate the reply though 😄

[sksimpson11]

having the same issue and i have logged and back in. my friends want to follow each but there is no facebook files etc. as this picture above is how mine looks.