Keeps Freezing

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Keeps Freezing

Regular

I've never come across a problem like this elsewhere on my Mac but Spotify is constantly freezing for seconds every two minutes. This has been going on for the last several versions if I'm not wrong.

22 Replies
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Re: Keeps Freezing - Status changed to: Need more info

Roadie

Hey @aysyilmz, welcome to the Spotify Community!

 

To start, can you let us know the make and model of the device, operating system, and version of Spotify you're using?

 

Also, we'd like to get some more detailed info about what's going on. When Spotify Freezes, it's just for a few seconds and it continues to play, or do you have to close it in order to have it to work again?

 

Does this happen while playing an Specific album/playlist or is it random?

 

Keep us posted.

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Re: Keeps Freezing

Regular

I have a Macbook Air (13-inch, Early 2015) with macOS High Sierra and I'm using the latest version of Spotify. The freezes were lasting 30-40 seconds and reappearing after a minute or so. They neither stopped the music from playing nor made me restart the app but they were frequent and they prevented me from using the app decently. The app was freezing whether I was listening to music or not. Today I reinstalled the app and it seems to be okay at the moment. Will let you know if I face the problem again.


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Re: Keeps Freezing

Roadie

Hey @aysyilmz!

 

We're glad to hear it's working fine after the reinstallation.

 

In case the issue comes back, try turning off Hardware Acceleration under the Spotify Settings, and let us know if it makes any difference.

 

We'll keep an eye out for any updates.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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Re: Keeps Freezing

Regular

Hello, I started facing the same problem again but I don't see "hardware acceleration" on my settings.

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Re: Keeps Freezing

Roadie
Thanks for keeping us updated,

 

Just to check, do you use any firewalls or antivirus that may be blocking Spotify? If possible, try checking for any unusual processor usage on your device.

 

We'll see what else to suggest.

 

 
MJ
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Re: Keeps Freezing

Regular

I had an antivirus program but I recently deleted it. I also use my Mac's own firewall, would that create a problem?

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Re: Keeps Freezing

Roadie

Hey @aysyilmz!

 

Hardware acceleration should be at the very bottom of the Advanced Settings. Click the arrow next to your username > Settings > Show Advanced Settings > Compatibility, and turn off Hardware Acceleration there.

 

About the firewall, try making sure Spotify is set as an exeption to see if it helps.

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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Re: Keeps Freezing

Regular

Screen Shot 2018-03-24 at 12.50.05.pngScreen Shot 2018-03-24 at 12.50.15.pngThis is how my advanced settings look like, I can't seem to find the option.

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Re: Keeps Freezing

Roadie

Thanks for the screenshot.

 

What Spotify version are you running? Also, have you noticed any decrease in performance or crashes when using other programs?

 

Lastly, when this happens, do you usually have a lot of other programs open? 

 

Let us know.

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