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Lost all my favorite songs

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Lost all my favorite songs

francklap
Newbie

Plan

Premium

Country

 France

Device

PC / Asus Zenfone 2

Operating System

Windows 10 / Android

 

My Question or Issue

 Hello,

When I opened Spotify today, all my favorite songs were gone, and were replaced with 2 songs from the same artist that I never listened to. It feels like I was hacked or stuff like that. I changed my password, but is there a way to find again all songs I saved before ?

Thanks for your help.

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Re: Lost all my favorite songs

Rock Star 6
Rock Star 6

Hey @francklap,

 

Welcome to the community!

 

Not to worry, your saved music hasn’t disappeared - it sounds like you might’ve accidentally created a second account and signed into that one instead. It’s possible to create multiple Spotify accounts, each with their own subscription, playlists, saved music, etc. If you use Spotify on multiple devices, make sure you’re logged in to the right account on each device.

 

I'd recommend taking a look at the "Can I create multiple accounts?" support article for some more help with this.

Let me know how it goes. Happy listening :)

NoahRock Star 6
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