Loud volume ads

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Loud volume ads

andtherainfall
Newbie

I'd like to report seeing this issue in a number of ads in the Mexico City market. The ad volume is disproportionately higher in comparison with the volume of any music I might have been listening to. The main culprits in this case are a couple of ads by Citibanamex promoting two forthcoming shows in the city (Florence + the Machine and Billy Idol). I'm attaching screenshots below. Although right now I'm only reporting two ads, I've noticed that most of the ads produced by Citibanamex follow this trend of being too loud.

 

spotifyad.PNG spotifyad2.PNG

 

What are Spotify's guidelines for ad volume for those who want their ads to go up on the platform and how are they enforced? Sometimes it feels like companies compress their ads beyond reasonable limits in order for them to be noticed above the music and other ads, but it gets to the point where it causes physical discomfort to listen to them, and it feels rather irresponsible from both sides. I would hope for stricter regulations regarding ad submission and better quality control and content review for ads hoping to be broadcasted. Hopefully the ad can be modified or removed and stiuations like these can be prevented before the ads go live.

Peter
Moderator

Hey folks,

 

Thanks for reporting these ads here!

 

Could you make sure to provide us with the following details (feel free to use this as a template):

  • Country: 
  • Device the ad appeared on:
  • Operating system:
  • Exact Spotify app version:

  • Is it a visual or audio ad?

  • Name of ad:

  • Rough time/date you heard the advert:

  • Reason for complaint:

Once we have that, we'll make sure to pass it on to the right team.

 

Thanks!

171 Replies

Uniasus
Casual Listener
And again at 8:50pm

1stClaas
Visitor

Germany, Hamburg

Device: Huawei Media Pad 7

Van Life Playlist

Add: Saturn

Twice as loud as the music.

aradiaraythea
Regular

country - USA
device + OS version - Windows 10 Pro app -
exact Spotify version - 1.1.17.543.geb9254e9 (Microsoft Store version)
name of advert - The Degenerates Tour
rough time/date of ad - 10/17/19 7:05AM Central Time

Advert.PNG

Peter
Moderator
Moderator

Hey @aradiaraythea,

 

Thanks for reporting these ads to us!

 

We've made sure to pass on your info to the right team, who will look into it.

 

Stay awesome 🙂

PeterModerator
 
Help others find this answer and click "Accept as Solution".
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ben_de_vette
Casual Listener
Dear Support.
 
Why report all these ads while you can normalize them automatically?
You do the same with music, so why not with ads?
A lot of ads are also more than annoying?
Starting with a hard beeping sound, getting your attention but putting your heart where it doesn't belong.
 
I listen to alternative rock, but even a simple ad of "Hinge" (Netherlands) is louder than the music. Hinge ads start with a loud beep. Of course you can annoy non paying listeners away so they are going to listen to other streaming services, but I hope that is not the idea behind these ads. It makes no sense to report the exact time of this Dutch ad as it is almost the only one we hear during the day.
 
Please normalize each and every ad, as you do with the music.
 
With regards,
Ben

aradiaraythea
Regular
country - USA
device + OS version - Windows 10 Pro app -
exact Spotify version - 1.1.17.543.geb9254e9 (Microsoft Store version)
name of advert - Charmin Super Mega
rough time/date of ad - 10/16/19 7:50AM Central Time

aradiaraythea
Regular
  • country - USA
  • device + OS version - Windows 10 Pro app -
  • exact Spotify version - 1.1.17.543.geb9254e9 (Microsoft Store version)
  • name of advert - Chegg Study App
  • rough time/date of ad - 10/16 7:30AM Central Time
Advert.PNG

mrkey
Newbie
  • Netherlands
  • Android 4.4
  • exact Spotify version: 8.5.6.673
  • Hankook tire and Dela
  • rough time/date of ad: 8 okt 2019 - 18:11

OfficeUG
Visitor
  • country - UK
  • device + OS version - PC, Windows 7
  • exact Spotify version - 1.1.16.522.g55a4b852
  • name of advert - "Daisy" Marc Jacobs
  • rough time/date of ad - 8th October 2019, all day

Caligari87
Casual Listener

Annotation 2019-09-30 073326.png

 

  • United States
  • PC desktop app, Windows 10
  • 1.1.15.448.g00fba0e3
  • Periphery "We Come For Tour" concert ad
  • 2019-09-30 0730 US MST

Concert ads seem exceptionally loud / compressed compared to most other ads I get.

adamgonzls
Newbie

Captain Crunch ad too loud
Country: US

OS: MacBook Pro MacOS

Spotify 1.1.15.448.g00fba0e3

Captain Crunch

09/25/2019 10:40am (AZ time)

 

Petya
Community Legend

Hi there all,

 

Thanks for reaching out about add issues! And for the info you've given us by far! We've reported all you've said to the right teams.

To be able to continue doing that we need the following info from others who experience this:

 

  • Username:
  • Country (In short format only: US, UK, DE...): 
  • Device the issue occurred on (iPhone 8+, Samsung Galaxy S10...):
  • Operating system (IOS, Android, Windows...) *
  • Version of the Spotify App (Please specify the exact version and do not write "the latest/most recent"):

  • What type of complaint is it? - The add is too loud/frequent/in the wrong language/.

  • Is it a visual or audio ad?

  • Name of ad:

  • Rough time/date you heard the advert:

  • Reason for Complaint:

Once you have filled this in, post your reply here and we'll get right on passing it to the right people! 

 

Keep us posted 🙂

 

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

tewack
Newbie
  • Username: tewack
  • Country: US (Minneapolis, MN)
  • Device the issue occurred on: MacBook Pro
  • Operating system: macOS 10.15.2
  • Version of the Spotify App: 1.1.26.501.gbe11e53b

  • What type of complaint is it?: The ad is too loud

  • Is it a visual or audio ad?: Audio

  • Name of ad: Charmin

  • image.png

  • Rough time/date you heard the advert: March 2, 2020 1:45 p.m. CST

  • Reason for Complaint: Charmin have been repeat offenders of this since late last year (there have been at least three different ones that have done this by now). Their ads are significantly louder than the rest of the audio coming from the app and usually result in me needing to take my earbuds out.

Heard again on: March 4, 2020 2:44 p.m. CST; March 6, 2020 9:35 a.m. CST

Caligari87
Casual Listener

A concert/tour ad is playing at what seems like twice the perceptual volume of my songs (and I'm listening to death metal)

 

  • United States
  • PC, Windows 10
  • Spotify 1.1.15.448.g00fba0e3
  • "Social Distortion and Flogging Molly" concert ad?
  • Played 2019-09-22 11:10am US MST (just now) but I've been getting it for a few days, almost every ad break.

image.png

 

Sorry for the low-quality screencap

whatthe-duck
Casual Listener

September 2019 on Mac Desktop I'm getting very loud ads from UMUC and Shopify among others

 

Screen Shot 2019-09-18 at 3.28.30 PM.pngScreen Shot 2019-09-12 at 2.31.35 PM.png

bertje23
Visitor

In the Netherlands, add for Coolblue is way too loud

 

  • Name of ad or product that was being advertised: Coolblue
  • Rough time/date you heard the advert: 31-08 21:15
  • Platform the issue occurred on (eg. Mobile, PlayStation, Desktop, etc) 
  • Operating System (iOS/Android or desktop/Mac): Android
  • Version number of the Spotify app: 8.5.20.857

Peter
Moderator
Moderator

Hey @bertje23,

 

Thanks for reporting that ad - we've passed on the info to the right team.

 

Take care!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

f7b5jefwttoeud7
Regular
All ads in the Netherlands are to load.
All ads in general are to loud.
Spotify should normalize them all as they do with all the music

SpaceDragn
Music Fan

Same here in the U.S.  All the ads are too loud.  Totally obnoxious and disrespectful to Spotify's users.

ari-x
Casual Listener

I had a problem with Byju's app ad, the volume was too loud. I was using the web player. It continued till the spotify features that are put along with the ads.

 

I was listening to

https://open.spotify.com/track/1IFWBBQJBpeAVhxsMFrZSh

KlayTitan
Visitor

Getting this as well. This one in particular is like double the volume of the music. I have to turn it down from 100% to like 40% every time it comes on.

 

I got normalize volume on, but it's obviously not working for this and some other ads run in the same area. Its the first one that plays every time there is an ad break and I'm sick of it.

Annotation 2019-08-08 224702.png

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