Loud volume ads

Solved!
Reply
Highlighted

Re: Loud volume ads

Visitor

Germany, Hamburg

Device: Huawei Media Pad 7

Van Life Playlist

Add: Saturn

Twice as loud as the music.

Highlighted

Re: Loud volume ads

Moderator
Moderator

Hey @1stClaas,

 

Thanks for reaching out about this.

 

Would you mind sharing the following additional info with us? We need it so we can look into what's reported in greater detail. 

  • Device's operating system (IOS, Android, Windows...)
  • Version of the Spotify App
  • Rough time/date you heard the advert

We appreciate your cooperation!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland
Highlighted

Re: Loud volume ads

Newbie
  • Username: tewack
  • Country: US (Minneapolis, MN)
  • Device the issue occurred on: MacBook Pro
  • Operating system: macOS 10.15.2
  • Version of the Spotify App: 1.1.26.501.gbe11e53b

  • What type of complaint is it?: The ad is too loud

  • Is it a visual or audio ad?: Audio

  • Name of ad: Charmin

  • image.png

  • Rough time/date you heard the advert: March 2, 2020 1:45 p.m. CST

  • Reason for Complaint: Charmin have been repeat offenders of this since late last year (there have been at least three different ones that have done this by now). Their ads are significantly louder than the rest of the audio coming from the app and usually result in me needing to take my earbuds out.

Heard again on: March 4, 2020 2:44 p.m. CST; March 6, 2020 9:35 a.m. CST

Highlighted

Re: Loud volume ads

Visitor
  • Country: US/St. Louis, MO
  • Device the ad appeared on: Both mobile and Windows
  • Operating system: Mobile - Android; Windows 10
  • Exact Spotify app version: Windows - 1.1.27.472.gf6574b97

  • Is it a visual or audio ad? Audio

  • Name of ad: Dierberg's

  • Rough time/date you heard the advert: Multiple times over at least the last 2 weeks

  • Reason for complaint: It is painfully louder than any of the music I'm listening to; if other ads play in the same block, this ad seems to be at least 2-3x louder than the rest. Listening to Craig Dierberg yell "It's FREEEEE" at a stupidly loud volume is terrifying.

Edit to add that I just heard it again on 3.3.20 at 11:40AM CT.

Highlighted

Re: Loud volume ads

Visitor
  • Country (In short format only: US, UK, DE...): US
  • Device the issue occurred on (iPhone 8+, Samsung Galaxy S10...): PC
  • Operating system (IOS, Android, Windows...) * Windows
  • Version of the Spotify App (Please specify the exact version and do not write "the latest/most recent"): 1.1.27.472.gf6574b97

  • What type of complaint is it? - The add is too loud

  • Is it a visual or audio ad? Audio

  • Name of ad: Tide 10x The Cleaning Power

  • Rough time/date you heard the advert: February/March, nearly every commercial break.

  • Reason for Complaint: The ad starts with very loud music accompanying a woman singing "sweater sweater sweater sweater!" How is this supposed to sell laundry detergent? It will play at the very beginning of an ad break, leaving no chance to lower the volume.

I echo the question everyone is asking: why can't you normalize all ads to the same volume as the music?

Highlighted

Re: Loud volume ads

Casual Listener
  • Country:  USA
  • Device the ad appeared on: Desktop
  • Operating system: Windows
  • Exact Spotify app version: 1.1.27.472.gf6574b97

  • Is it a visual or audio ad? Audio, at least. I hide the app and don't see visuals

  • Name of ad: The Tide ad featuring a sweater

  • Rough time/date you heard the advert: 8, 8:30pm 3/8/20

  • Reason for complaint: 2x the volume of music listening volume

 

Highlighted

Re: Loud volume ads

Casual Listener
And again at 8:50pm
Highlighted

Re: Loud volume ads

Casual Listener
And a fourth time, at 9:10 pm. Fix this effing ad volume
Highlighted

Re: Re: Turn down the volume of loud ads - Status changed to: Under investigation

Casual Listener

I've been struggling as to where to post this, but this seems to be as good of a place as any.

The current Tide ad running on Spotify is obnoxiously loud. It's someone singing about a sweater and every time it comes on, I've been muting the sound on my computer. I don't typically have problems with the commercials, but this one is just obnoxious.

Please see about equalizing it properly, as I see you said you are supposed to be doing already.

I forgot to add this information:
MacOS Desktop
March 19, 2020 approx. 10am EST

Happy to share other information if you need it.

Highlighted

Re: Loud volume ads

Casual Listener

So glad I'm not the only one with this specific commercial! It is so obnoxious!

SUGGESTED POSTS