I have upgraded my phones to the new Lumia 1520, and loving it for the most part. However, Spotify is only useful to log in and "see" my playlists. I cannot sync for offline nor can I even play when on LTE or Wifi. I am a Premium user, and this is very disappointing. It says Connection Type "None" and "No Network Available!". If that was the case, how did I sign in to the app using my premium account (which is facebook linked and uses facebook to log in)?
I have seen this issue in various posts dating back to last year all the way to the past month. Unless this can be fixed soon, I will be cancelling my subscription as music is part of my daily routine. I have brought over at least 20 family members and friends by convincing them Spotify was better, but it seems that is only for desktop and Android users. As most of us are switching to Windows Phone 8 devices, this does not bode well.
Can we at least get an update for the bug, workaround, or something of acknowledgement?
Solved! Go to Solution.
This might seem like a strange idea, but can you follow the steps in this help page to set a device password and retrieve your numerical Spotify username and see if logging in using those details works?
Sadly this didn't help!
I am now logged in as my 1150xxxx username, having reset the password.
My playlists show up, but I get similar behaviour as before - no ability to play or download.
Offline and Sync Management tells me that no network connection is available, though it let me log in and can refresh the ""what's new" section. If I select one of the what's new albums, the list of tracks shows up. Attempting to play a track results in the progress "dots" at the top of the app sliding along endlessly and no music ever plays.
Any more ideas?
One extra note for you that may have influenced me. I had uninstalled the app from my phone yesterday and so did my other family members. You can try removing the app, power cycle phone, reinstall app then try logging in with device id and password.