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[Lumia 1520] Does not play or sync - No Connection Available

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Solution!

Re: [Lumia 1520] Does not play or sync - No Connection Available

sroyalty
Regular

@mjgerrard wrote:

Sadly this didn't help!

 

I am now logged in as my 1150xxxx username, having reset the password.

 

My playlists show up, but I get similar behaviour as before - no ability to play or download.

 

Offline and Sync Management tells me that no network connection is available, though it let me log in and can refresh the ""what's new" section. If I select one of the what's new albums, the list of tracks shows up. Attempting to play a track results in the progress "dots" at the top of the app sliding along endlessly and no music ever plays.

 

Any more ideas?

 

Thanks!

 

M.


One extra note for you that may have influenced me. I had uninstalled the app from my phone yesterday and so did my other family members. You can try removing the app, power cycle phone, reinstall app then try logging in with device id and password.

Re: [Lumia 1520] Does not play or sync - No Connection Available

mjgerrard
Regular

Roger - will try!

Re: [Lumia 1520] Does not play or sync - No Connection Available

mjgerrard
Regular

Fantastic - seems to be working!

 

So fix was:

 

Uninstall

Reboot

Install

Log in as Device ID (Not Facebook)

 

Thanks alot everyone for the contribution!

Re: [Lumia 1520] Does not play or sync - No Connection Available

sroyalty
Regular

@mjgerrard wrote:

Fantastic - seems to be working!

 

So fix was:

 

Uninstall

Reboot

Install

Log in as Device ID (Not Facebook)

 

Thanks alot everyone for the contribution!


Glad it worked for ya too :)

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Re: [Lumia 1520] Does not play or sync - No Connection Available

Peter__
Community Legend

Thanks for letting us know! #Teamwork guys! :) 

 

Enjoy your music!

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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