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Major bug with Windows Mobile app

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Major bug with Windows Mobile app

frode789
Regular

Whenever I try to launch my Spotify app on my Windows 10 Mobile phone, I get the following error: 

"The audio could not be started. Please restart the application."

Then it crashes. 

So the app is currently 100% broken. Fix please? 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: Major bug with Windows Mobile app

user-removed
Not applicable

Since Spotify is not fixing their major bugs for 4 f*****g months, I stopped paying for such a bad service and switched to D-E-E-Z-E-R premium+. Their app is much more reliable and I'm finally able to enjoy my music without such a Spotify-pain. So problem is solved for me...bye Spotify. :D

Solution!

Re: Major bug with Windows Mobile app

Computerblues
Newbie

After a bit of experimenting I find that Spotify won't load when WhatsApp is active. Closing WhatsApp before, or even while, Spotify is loading does the trick. I can have any number of apps active, and Spotify will load normal. Just not WhatsApp. Hope this helps

44 Replies

Re: Major bug with Windows Mobile app

MaryC1
Spotify Legend

Hey @frode789,

 

Thanks for bringing this to our attention, we're here to help!

 

To get started, could you let us know the Spotify version you're using and the operating system of your device? Some screenshots of the error message would be extra helpful.

 

We'll see what we can suggest.

Re: Major bug with Windows Mobile app

frode789
Regular

Hello.

 

Version of Spotify app: Don't know.. Can't launch the app to check the version number. But it is the lastest version that is avalible on Windows Mobile 10/WP8. 
OS: Windows 10 Mobile. 

 

It loads for a very long time, and then show me the error message that the "audio could not be started". Check attachement for image. 

 

wp_ss_20160812_0001.png

Re: Major bug with Windows Mobile app

fin11
Regular
I have the same problem on latest windows 10 mobile production build (10586.545) on my lumia 950xl. Same error massage when I try to start spotify app. Reinstalled app from windows store, still same error massage 😦

Re: Major bug with Windows Mobile app

fin11
Regular
Today Spotify is fine again on my phone☺ (didn't change or update anything). Just missing spotify connect. Hope app gets updated so we get spotify connect on windows 10 mobile.

Re: Major bug with Windows Mobile app

frode789
Regular

And the option to SORT our playlists by date added.... 

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Re: Major bug with Windows Mobile app

abulawright
Casual Listener

Also having this problem on latest Production Preview build (on Annerversary Update). Needs to be fixed ASAP! Going on holiday tomorrow and want my Music!

Re: Major bug with Windows Mobile app

abulawright
Casual Listener

Update!!

 

I just restarted my device (L650) and it seems to have fixed the problem. I assume it is something to do with an audio driver in W10M!

Re: Major bug with Windows Mobile app

steffa1985
Newbie

I have had this issue also for the past month or so. It will work only if I restart my phone. Other times that it finally loads, it may not start a song when I press on it. Again, a phone restart makes it work again, but I do not want to be having to restart my phone whenever I want to use Spotify.

Is anyone else finding this also? 

Re: Major bug with Windows Mobile app

KaptenLager
Newbie

I´m having the same problem with my Windows 650 phone, running Spotify version 5.2.4.0.

 

I did not get audio until I restarted the phone.

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