Major bug with Windows Mobile app

[renaudl]

Same for me ... Switched to deezer, spotify sucks on uwp

[any_old_id]

Something I've found that seems to work (well at least sometimes) is close down everything else that's running (Press and hold <-, close every open thing) then try again.

Fairly high success rate doing this.

Hoever Spotify - this is stupid! Why should we have to do that for a premium paid service? Other App's don't seem to have this issue. Are you trying to get exclusive access to the audio or something?

[raduzak]

I am going to try that. Thanks.

[Computerblues · Accepted solution]

After a bit of experimenting I find that Spotify won't load when WhatsApp is active. Closing WhatsApp before, or even while, Spotify is loading does the trick. I can have any number of apps active, and Spotify will load normal. Just not WhatsApp. Hope this helps

[renaudl]

I confirm !!!

[raduzak]

It works. Kill other apps and Spotify will work.

[came1]

Same issue here. Spotify loads very long and then displays the "The audio could not be started". Works fine after restart. I have a premium subscription. This issue has been there from the very first day I had my phone (Lumia 950). Will also switch to Deezer premium thanks to your recommendations.

[garethfiler]

The issue is down to the Windows 10 mobile application being installed onto a SD card. I moved the application from SD card to device storage and it works perfectly. Spotify team: Could one of your developers make sure this app does not end up on a SD card or fix the underlying issue.

[deekaybee]

I have this issue on a Lumia 930 - only has internal memory, no SD card. So clearly isn't an issue with storage.  Just rubbish coding.

[amahta]

I tried literally all options including deleting Spotify and switching to other services but since Spotify database is so huge I had to get back. Now I need to restart my phone every time I use Spotify. I have a fully updated 950XL and this is the biggest disappointment I have feflt with this phone model, of course thanks to Spotify.