Messaging not working on mobile app

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Messaging not working on mobile app

Ethan_G
Regular

So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?

6 Replies
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Re: Messaging not working on mobile app

kbrooksc
Community Legend

Hi there! The best course of action here would be to try a clean reinstallation of the application.

Give this a shot and let us know if it works. Cheers!



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Re: Messaging not working on mobile app

Ethan_G
Regular

I've discovered that it is showing messages that contain shared music, and not messages with just text. Is this normal? And if so, why can you not have conversations over the mobile app like you can on the computer app

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Re: Messaging not working on mobile app

kbrooksc
Community Legend

From what you're saying, it sounds like there is an issue with your particular situation,  I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form


Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!



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Re: Messaging not working on mobile app

Ethan_G
Regular

Thanks again, I will do this as soon as their online request forms are up, it says to wait 24 hours. I went on my ipod and it did the same. Are you sure I can receive all messages on the mobile app, or just ones that are linked with sent music? Because both are doing the same thing, despite being on different devices.

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Re: Messaging not working on mobile app

kbrooksc
Community Legend

as far as I know, it should work everywhere. 



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Re: Messaging not working on mobile app

Peter__
Community Legend
The inbox on the mobile applications is still the old inbox system, not the new messages system like on the desktop. That means that unfortunately this isn't a bug as the inbox screen was only designed to display tracks that have been sent to you, not the conversation view which is shown on the desktop.

Peter
Spotify Community Mentor and Troubleshooter

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