More devices button is gone

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More devices button is gone

DMaessen
Casual Listener

I updated the Spotify-app on my Ipad (I am a premium user) and now the ”more devices” ("meer apparaten” in Dutch) button is gone when I want to connect to a device (devices available)

I normaly connect to my Denon hifi receiver. Normaly I open “connect to a device” and then I have to click on “more devices” in order to select my hifi receiver. The hifi receiver is/was never available in the main screen “connect to a device”/“devices available”. Now the button is gone and Spotify can’t find my Denon receiver anymore. 

Does anyone has the same problem, or can someone tell me why the “more devices” button is no longer available? 

 

Thanks!

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Re: More devices button is gone

Nico
Community Legend

@DMaessen

 

Please do the following:

 

  1. Find out if there is a Firmware update available for the receiver
  2. Reinstall the Spotify app using these instructions
  3. Unplug the receiver and router for a few minutes and connect everything again
  4. Confirm if the receiver is connected to the network by trying to use a different internet service
  5. Try to play something on the receiver again

Let me know if that helps, thanks!^^

Peace

6 Replies

Re: More devices button is gone

Nico
Community Legend

Hey @DMaessen! Welcome to the Spotify Community. ^^

 

That's odd.

The feature should be there as usual. Could you try to check if that happens on other devices as well? And keep in mind that both of the devices need to be in the same Wi-Fi network. ^^

 

Let me know how it goes!

Peace

Re: More devices button is gone

DMaessen
Casual Listener

Thanks you for your reply!

I tried it on my iPad and on my Nokia 7.1 on both devices the button was not there...

They where both on the same wifi as my Denon by the way...

IMG_20190305_184922.jpg
Screenshot_20190305-184843.png

Re: More devices button is gone

Nico
Community Legend

@DMaessen

 

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

 

Peace

Solution!

Re: More devices button is gone

Nico
Community Legend

@DMaessen

 

Please do the following:

 

  1. Find out if there is a Firmware update available for the receiver
  2. Reinstall the Spotify app using these instructions
  3. Unplug the receiver and router for a few minutes and connect everything again
  4. Confirm if the receiver is connected to the network by trying to use a different internet service
  5. Try to play something on the receiver again

Let me know if that helps, thanks!^^

Peace

Re: More devices button is gone

DMaessen
Casual Listener

Thank you very much! After following your advice the “more devices button” magically reappeared! I hope it keeps working :)

Re: More devices button is gone

Nico
Community Legend

@DMaessen

 

I'm glad it's working for you again. ^^

What can I say except..

spotify:track:1gAqEg0gMyxJrM4DOOaYEA

 

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