My Shazam tracks not updating anymore

[jivebear]

Tried that. Deleted Shazam in Spotify then disconnected Shazam from Spotify in my Android phone. Then reversed the process and reinstated my Shazam tracks from my phone into Spotify. My problem is, in my android phone the number of tracks in my Shazam totals 577 but only 254 tracks were transferred across into my new Shazam Track playlist in Spotify. Before I disconnected and started again I had a total of over 300 tracks in my Spotify Shazam playlist. I can't understand where the 50 or so tracks have gone? and also I can't understand why the full total of 577 were not transferred across? Help

[Tolson]

Worked like a charm! I'm glad this was the second post that I read. Excellent work good sir.

[Ivan]

Hey there @jivebear, 

Thanks for reaching out - we’re here to help!
 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify.

These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

Then simply try the steps provided by @SebLapidus once again to check if all tracks will be transferred. 

Hope this helps. Keep us posted. 

[gillyfarkas]

Genius - thank you!

[rickschmoo]

Still not working for me, although it started working again briefly and then stopped. Here's what I did:

1. Deleted"My Shazam Tracks" playlist, disconnected shazam from spotify

2. Removed Shazam access perms in https://www.spotify.com/us/account/apps/

3. Deleted both shazam and spotify apps

4. Restarted iphone

5. Reinstalled both shazam and spotify apps

6. Restarted iphone

7. Reconnected shazam to spotify. "My Shazam Tracks" created in spotify.

8. Felt sad. "Add to Spotify" grayed out. New shazammed tracks not added to Spotify.

9. Spent 10 mins signing up to spotify community to reply negatively to this thread, and typed up much of this email.

10. Tried another shazam. And ... it worked. "Add to spotify" also not grayed out" in shazam. Success?

11. Spent 5 more mins retyping my success

12. Tried it again ... and I kid you not, it doesn't work. "Add to spotify" again greyed out. Grrr.

@ivan, anyone, any ideas? Seems like the auto-add permission takes a while to kick in and then expires.

[Nathansa17]

Hi there!

I'm still having this issue and I've tried the following:

- Deleted the playlist in Spotify

- Unlinked in Shazam

- Relinked them both

- Removed access and reallowed access

All of which to no avail as although for awhile it was updating if I opened the Shazam app at the same time as Spotify, it stopped doing that and no longer updated the playlist at all. This defeats the purpose of having the list automatically added through shazam, and gives me no reason to use Shazam anymore if I have to manually go through each time, it'd be a fantastic system if it could update even semi regularly instead of getting stuck after so many songs have been added into the playlist.

Please fix this soon!

[Mike8888]

Same issue here!

Could it be, that apples shazam takeover is causing these issues?

Dont understand why no one is taking care of this issue......

[Elena]

Hey folks! 

Thanks for reporting this to us. We'll need a confirmation that you've tried the following steps so that we'd be able to forward this to the right team.

Can you check if:

• Your phone's OS is up to date
• It works better on another device
• You can see Shazam in the list of apps here?

We'll also suggest reinstalling Shazam and confirming for us if it works well on its own?

We'll be on the lookout for your reply.

[rickschmoo]

Thanks for following up. I can confirm that:
1. Yes, iOS was up to date
2. Yes, I have authenticated Shazam through to Spotify (and
re-authenticated from scratch to see if that was the problem)
3. Yes, I have tried reinstalling Shazam

[Ivan]

Hey @rickschmoo,   

Thanks for posting - we’re here to help!          
 

Would you mind checking if you still observe the same after running a clean reinstall on your device? We recommend this steps since it's more thorough than a regular reinstall. 

Another thing we can suggest is logging in to your Spotify account on another device just to see if you experience the issue. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.   

Hope this helps. Let us know how it goes.