My Spotify in sonos app doesn't recognize my premium membership.. Please help!

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Re: My Spotify in sonos app doesn't recognize my premium membership.. Please help!

lasseman22
Regular

Thanks! Now I have the Spotify username (numbers) and a new password but I am still not able to get the Fcuking Spofify to stream to my Sonos 5 device. Will you pls help a blind and frustrated man forward?

 

Sincerely yours

lasseman

Re: My Spotify in sonos app doesn't recognize my premium membership.. Please help!

Joe
Community Legend

There's no minimum age limit for joining the community so please watch the swearing. So are you getting an error message when you log in or are you just lost? If the latter, there are a bunch oh helpfull resources on the sonos site 

Re: My Spotify in sonos app doesn't recognize my premium membership.. Please help!

lasseman22
Regular

I am sorry, but I am still not able to do it. The Sonos webpage does not appear for me after I enter the supposedly correct username and password i.e. not using facebook log in info. I have logged out from the face book log in and logged in again with username and password but the Sonos webpage does not appear any way so I get stuck in between some how.

 

Should I erase my Spotify installation and start over and reinstall it with Sonos? Pls advice and help me with some more specific info as the Sonos link does not do it for me

 

Yours,

lasseman

Re: My Spotify in sonos app doesn't recognize my premium membership.. Please help!

lasseman22
Regular

It is me again, I do not get by the point where I try to add the spotify account to Sonos and use my Spotiify log-in credentials (not facebook). The screen does not refresh after this point and it seems I am unable to associate the Spotify account with my Sonos system.

 

Pls tell me what is wrong here with this; is there something withthe iPhone 5, or something with the Sonos 5 or something else? I deleted and reinstalled Spotify premium without any help. The problem is the same on my two iPhones and the iPad. What I am doing wrong?

 

Yours,

lasseman

Re: My Spotify in sonos app doesn't recognize my premium membership.. Please help!

Joe
Community Legend

OK, I think I understand. This may be related to an issue which Sonos are working on. Try following the steps in their post here.

Re: My Spotify in sonos app doesn't recognize my premium membership.. Please help!

lasseman22
Regular

I am with the Sonos people trying to look into this but no success what so ever. Would it help for me to cancel the whole subscription and start over with a new Spotiofy premium account instead? I want to keep my Sonos buyt need Spotify to work on it.

 

So we went through the steps you sent me liink to but no help there.

 

Lasseman

Solution!

Re: My Spotify in sonos app doesn't recognize my premium membership.. Please help!

Joe
Community Legend

Let Sonos help you with this. Changing anything now will make it more difficult for them to troubleshoot the issues you're having.

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Re: My Spotify in sonos app doesn't recognize my premium membership.. Please help!

katyh
Newbie

Hi

I am trying to use my spotify premium on sonos and it is not working.  I know I have an up to date payment and I have tried logging in via facebook or via the special code for sonos.  Sometimes it says there may be a problem with spotify and sometimes it says that I am not authorised to listen to anything I have chosen. 

Re: My Spotify in sonos app doesn't recognize my premium membership.. Please help!

Peter__
Community Legend

@katyh - Can you try the steps here?:

https://ask.sonos.com/sonos/topics/spotify_login_information_not_valid

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: My Spotify in sonos app doesn't recognize my premium membership.. Please help!

user-removed
Not applicable
I am having the same problem. Paid for premium. Payment accepted and account identified as such, but cannot stream on Sonos. Signed in, signed out. Followed all the procedures.
Contacted Sonos---they actually provide customer support, contrary to spotify---and they were able to stream their account over my Sonos system, hence the problem is with my account,
Zero success in contacting spotify customer support.
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