My account Is not being recognized by my yamaha amp

[Antonycml]

Hi, I hope someone can help. I have a Yamaha rxv675 amp and have been streaming through my iPad ap. however the app or my account is not being recognized by the amp so the amp does not appear as a device to stream to from both my iPad and iPhone .this has only just started as it had been working until today. I know the amp is working as my partner can use his iPad app to stream music from and the amp recognizes he is connecting using the iPad app and his app recognizes the amp as a device. Any suggestions ?
Thanks, Antony

[blake]

Hi @Antonycml, I've moved your post to the Help - Other subforum, where someone will be able to assist you in troubleshooting your issue. Unfortunately, I'm not familiar with your receiver, but I'll stay subsribed to this thread to make sure someone helps you out! 

[Antonycml]

Hi, thanks for your message, I realised afterwards that I had probably put the posting in the wrong area, sorry. I did post another in the help forum ( I think !) finding it a little difficult finding my way around the community website and how to post questions.
Hope someone can help as I am now at a dead end. I gave tried again deleting the apps from both iPhone and iPad and re downloading them but still no difference. When logged in they do not recognize the amp exists as a device. This is so strange as when I first downloaded the apps and subscribed to premium all was working fine. Also as my partner is using his iPad to connect to the amp we know it us working ok and the wifi network is ok. it also is unlikely to be the iPad or iPhone as for both of them and also my account on the laptop to not be recognized as connected by the amp would be highly unlikely.
Thanks
Antony

[blake]

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@Antonycml wrote:
Hi, thanks for your message, I realised afterwards that I had probably put the posting in the wrong area, sorry. I did post another in the help forum ( I think !) finding it a little difficult finding my way around the community website and how to post questions.
Hope someone can help as I am now at a dead end. I gave tried again deleting the apps from both iPhone and iPad and re downloading them but still no difference. When logged in they do not recognize the amp exists as a device. This is so strange as when I first downloaded the apps and subscribed to premium all was working fine. Also as my partner is using his iPad to connect to the amp we know it us working ok and the wifi network is ok. it also is unlikely to be the iPad or iPhone as for both of them and also my account on the laptop to not be recognized as connected by the amp would be highly unlikely.
Thanks
Antony

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This is helpful! Can you try controlling your iPad from your iPhone, to confirm that Connect features are working on your account?

[Antonycml]

Hi again,
The iPad , iPhone and my laptop all recognize and can control each other on connect. The only thing not being recognized is the yamaha amp. This is connected directly to our router and can be controlled by another app on my iPad. The strange thing is that the amp is being recognized as a device on another iPad and Spotify account of my partner over the same network ! The amp is just not recognizing my account and devices.
I am not sure what else to try, any suggestions would be gratefully accepted.
Thanks, Antony

[blake]

The next step I'd try is to log out of all Spotify devices on your account, update/reinstall the Yahama firmware from download.yamaha.com, and then reset your router. Then log into your iOS device and see if the Yamaha receiver shows up.

Apologies if that doesn't work - I have no suggestions beyond that.

[Antonycml]

Thanks for your advice, I will try this and see if this works. It is just so strange my partner can use both his iPad and iPhone on his account to link with the amp but not me ! So the amp is working and the firmware is up to date as I checked. Could it possibly be something tondo with my account and should I just cancel my account and start again ?
Thanks
Antony

[blake]

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@Antonycml wrote:
Thanks for your advice, I will try this and see if this works. It is just so strange my partner can use both his iPad and iPhone on his account to link with the amp but not me ! So the amp is working and the firmware is up to date as I checked. Could it possibly be something tondo with my account and should I just cancel my account and start again ?
Thanks
Antony

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Cancelling your account shouldn't be necessary, as it seems more likely that it's a device-related issue. Try this: log out of your account on your iOS device and ask your partner to log into their account from your device and see if it works there.

[Antonycml]

Hi, thanks for the suggestion. Actually I have spoken to Yamaha as well about this problem and they suggested something similar by my partner logging into his account on my iPad which we did and it works fine with the amp.
I have also logged into my account on his iPad and this does not work, not recognizing the amp.

I think this pretty conclusively shows all devices are working, the only thing that isn't is when my account is used.
Any suggestions what I need to do about my account.
Thanks

Antony

[blake]

I've escalated the issue so that a staff member can take a look.