@Antonycml wrote:
Hi,
Please can you help, I have replied to Carlos who contacted me from Spotify and explained the test he suggested did not work, I have also replied to Pricilla on here and explained I have not resolved this issue and have not had a response. Now I am contacting you again as a last resort and very frustrated that no one has hot back to me to help me resolve this issue. As you know, the common problem with all my devices is my account , not the devices as they work perfectly with my partners account.
I now feel that I will have to cancel my account as no one seems interested in contacting me to resolve this issue.
I am sorry to bother you again but maybe you can exert some pressure or influence to help.
Thanks
Antony
Hi @Antonycml , I apologize for the troubles: my understanding is that the CS team is short-staffed during the holidays, so response time might be a little longer than normal.
I can recommend a possible workaround: try creating a new account (you'll need to use a different email address; however, if you use Gmail, you can add a period anywhere in the address, such as g.process@gmail, and the mail will still be delivered to your main account while being recognized by Spotify as a different address) and signing up for the free 30 day trial here (alternately, you can do the 3 months for $.99, but not both).
After getting Premium on the new account, try logging into your iOS devices and testing Spotify Connect from the new account. If it works, you can cancel Premium on your old account (from the account page) and start using the new account as your primary account. You can transfer over Your Music by following these steps, and your playlists by following these instructions.
