New Webplayer not working

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New Webplayer not working

Casual Listener

Through brief reads in the forum I figured out that I've been selected to now use the open.spotify.com webplayer app. It simply doesn't function on Firefox, Windows 7 pro.

 

It won't play at all.

 

I've opened play.spotify.com on IE, and it's working. Phew.

 

I couldn't find how to report the issue to spotify directly, so I'm posting here in hopes spotify will see it and address the issue.

15 Replies
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Re: New Webplayer not working

Rock Star 10
Rock Star 10

Hello,

 

This issue has already been reported, you can view that here:

https://community.spotify.com/t5/Ongoing-Issues/Chrome-56-Broken-Web-Player/idi-p/1602198

 

Thank you for letting us know though!

TomRock Star 10
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Re: New Webplayer not working

Regular

Surely this is a different issue to the one you linked to?

The issue you linked to was with Chrome and was reported in March.

The issue reported here is with Firefox and started (for me at least) in the last ten days.

Do you have any information about the issue with respect to Firefox (v53.0).  I am on W7 Pro 64bit.

Thanks.

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Re: New Webplayer not working

Rock Star 16
Rock Star 16

Hi, yes open.spotify.com doesn't work for me either. Both on Chrome and Firefox.

I installed an add-on that fools the webpage into believing I'm using IE or Edge (both load up play.spotify.com).

If you're comfortable with installing and using add-ons, try this one. It's really basic, but works easily for me.

After you've installed it and restarted your Firefox, choose either Edge or IE from the desktop browsers' selection and Windows as the operating system.
Into the tab that says "all_urls" type in play.spotify.com.

 

That should open the older web player which works.

(frankly, choosing Firefox as the desktop browser works too, for me.)

 

About the issue: There are people using iOS, Windows and Unix-like systems with browsers ranging from Firefox (and its sub-projects) to Chrome that have this issue. It's being looked into. 🙂

 

Let me know if you have further questions!

 

Seb

SebastyRock Star 16
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Re: New Webplayer not working

Rock Star 16
Rock Star 16

Little changes in things!

Hey @jazzcity!
I discovered that the web player issue could be caused by entries in Windows' hosts file.  Reming the entries, the player starts to work. Now, do you have administrator rights?
Notepad++ would help too, but it's pretty easy to modify it with general Notepad as well.

Looking forward to your answer. 🙂

 

Seb

SebastyRock Star 16
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Re: New Webplayer not working

Regular

Fire away, I'd be interested to see the details.

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Re: New Webplayer not working

Rock Star 16
Rock Star 16

If you're using Notepad (and don't have Notepad++ installed), open Notepad as administrator.
Choose Open from the File menu.
To the File Path paste this: C:\Windows\System32\drivers\etc
When you can't see anything, choose "All Files" instead of "Text Documents". Then you should see a few files. Choose the one named 'hosts'.

Now please tell me what do you see. 🙂

 

Seb

SebastyRock Star 16
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Re: New Webplayer not working

Regular

Never mind, this is getting messy. Thanks anyway.

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Re: New Webplayer not working

Rock Star 16
Rock Star 16

Alright, understood. 🙂

I hope that the addons work for you!

 

Seb

SebastyRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: New Webplayer not working

Newbie

Hi SebastVAIO, thanks for the info.

 

Do you happen to know what particular lines in the hosts file are causing this issue with Spotify player?

 

After solving the problem with the addon thing, I'm back to research since that fix has stopped working.

 

Thanks!

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