Offline mode date counter will not reset

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Offline mode date counter will not reset

SunnOmy
Casual Listener
I am a new Premium subscriber, and very enthusiastic about Offline Mode for my daily commute. My problem is that when I switch from Offline Mode to Online Mode and back again, the date counter does not reset to "Go Online Within" 30 days.

Based on some searches on this board, I have tried a number of troubleshooting steps: (1) searching and streaming while in online Mode before switching to Offline Mode; (2) signing in and out of my account; and (3) deleting and re-installing the app (the last at the suggestion of spirit support.

The single thread I found that squarely addressed this issue resolved itself when the user got to 0 days, was told to go online immediately, and then went online. I do not want to wait until I get to 0 days. Any tips, ideas, thoughts? Thanks for any replies.
1 Reply

Re: Offline mode date counter will not reset

MattSuda
Community Legend

I suggest you contact support. They might be able to help you with this

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

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