Onkyo & Connect

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Onkyo & Connect

paulobmorais
Regular

I have an Onkyo TX-NR616. I downloaded and installed the last and recent Onkyo firmware for connection trough my Android Smartphone app. During the first day my Onkyo was in the list of Available Devices of the app and I could use Spotify perfectly through my receiver.

Now it is not in the list of devices and, naturally, and I can't use my Onkyo for listening Spotify.

Its important to me to use it, since my decision of getting a Premiun account depends on it. I am in the free 30 day test period of the Premiun acocunt.

Someone can help me? I've sent a message to Spotify support and received a answer with no specific orientation besides telling me to try to get a solution here.

I have already browsed a lot and found no problem similar to mine.

 

Thank you!

 

20 Replies

Re: Onkyo & Connect

paulobmorais
Regular

Afetr posting I received an email from Spotify support suggesting to reinstall the app.

I did it and got no result. I still have the problem.

Hope someone has a solution.

 

Thank you.

Re: Onkyo & Connect

JustmeB
Casual Listener

Hi Paulobmaorais

 

I have a similar problem, though not identical problem. I updated my Onkyo TX-NR515 the latest firmware of 18 December 2014 (Version 1171-6110-0500) succesfully. My Onkyo TX-NR515 still works fine, with the exception of Spotify Connect. The Spotify app on my iPad2 (iOS) does not list my TX-NR515 as a available device when I click on the Spotify Connect icon. (Other devices are listed, like my desktops. I can operate Spotify on my desktops using my iPad.) This means no more Spotify for me on my TX-NR515. I could listen to Spotify before this firmware update using my Onkyo Remote 2 app on my iPad. I have the following setup.

 

Onkyo TX-NR515 is connected with cable to a Switch (Sitecom). The Switch is connected with cable to a Router (ZTE H368N).

 

Router: KPN Experiabox (ZTE H368N, firmware V1.01.00T09.4v2)
Switch: SiteCom LN-121, v2 001, Network Giga Switch 8 port 10/100/1000 Mbps.
Cables: Cat 5e
iPad: iPad2 with iOS 8.1.2, iPad is connected through Wifi with my Router (ZTE H368N).
iPad/Spotify App: Spotify, version 2.2.0 (11 December 2014).
iPad/Onkyo App: Remote 3, version 1.1.0 (5 December 2014).

The Onkyo Remote 3 App functions without any problems with my TX-NR515.

The Onkyo TX-NR515 is visible on my Home LAN-network. The connection of the Onkyo to the network and the internet seems fine. (vTuner (internetradio) functions flawless on my TX-NR515.)

 

After the firmware update I have switched of and turned on my Router > Switch > Onkyo > iPad (in that order).

 

Does anybody have any suggestions to solve this problem?

 

I am very happy with both Spotify and my Onkyo, but would be sad if they stopped working together.

Re: Onkyo & Connect

JustmeB
Casual Listener

I have also connected the Onkyo directly to the Router (so no Switch in between). Didn't help. 

I also have a Android device with Spotify app. The same thing as with my iPad. Spotify Connect works for other devices, but not for my Onkyo.

 

So the problem is Spotify Connect does not recognize my Onkyo TX-NR515 with updated firmware (version 1171-6110-0500).

Re: Onkyo & Connect

paulobmorais
Regular

I finally got everything working. It seems that the solution was to turn off and unplug my Onkyo from the power outlet. After this, it started working well again and, until now, I had no more problems (just a few hours, so lets be sure before the fireworks...).

My TX-NR616 is also with the last firmware, as yours.

I have also reinstalled Spotify in my Android smartphone, according to their support sugestion.

I hope you can get a solution for your problem.

 

Re: Onkyo & Connect

JustmeB
Casual Listener
Great to hear your problem is solved. My problem isn't sadly. (I dsconnected the powerplug of my TX-NR515 and reconnected it again to no avail.) Who gave you support? Spotify or Onkyo? Through which channels?

Re: Onkyo & Connect

paulobmorais
Regular

Spotify gave me some support (not the best) through:

https://support.spotify.com/br/problems/  (Brazil)

Try that. Maybe they can say more than they said to me: "reinstall your App" (1st time) and "Try Onkyo's support" (2nd time).

Good luck and a Very Happy New Year!

Re: Onkyo & Connect

HaHo
Casual Listener
Been having a similar issue and have just got it working finally!

I used my PC to enter the 'device webpage'. To do that type the Onkyo's IP address into the address bar in your web browser.

Select the Network Settings tab and turn DHCP to ON. Also make sure that you have selected NET on the Onkyo.

Hey presto! Hope this fixes things for you.

EDIT: You can change that setting through the SETUP in the NR616 as well

Re: Onkyo & Connect

JustmeB
Casual Listener

Thanks for the suggestion. My DHCP-settings were already turned to ON. Selecting NET didn't do the trick either.

 

Just wondering, is there anyone out there with a TX-NR515 who has Spotify Connect working?

Re: Onkyo & Connect

nizzleaz
Music Fan
Yamaha RX-V677 here and same darn exact problems. Did you ever resolve yours with the ONKYO?
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