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Onkyo reciever not showing in Spotify Connect list.

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Onkyo reciever not showing in Spotify Connect list.

Jskewl
Regular

Hi there,

I have an Onlyo NR-616 with the latest firmware, when I open Spotify Connect on my mobile device (Samsung S3) my Onkyo reciever is not listed. How can I remedy this?

Thanks in advance

Jevon

6 ACCEPTED SOLUTIONS

Accepted Solutions
Solution! 13 people liked this

Re: Onkyo reciever not showing in Spotify Connect list.

luigidelgado1
Music Fan
Hello everyone. I found this topic having the same problem. I have the TX-NR414 with wifi adapter and I think I found the solution.

My problem first was that even though the receiver was found by my Spotify app it would not connect. But then the Onkyo receiver will even disappear from the Spotify app.

To solve this I used a laptop to connect to the web configuration interface of the receiver (simply open your browser and go to the IP assigned to your receiver) and changed the name in the network by removing any special character, specifically I removed the hyphen so I went from TX-414 to TX414. Avoid special characters and spaces. Also make sure you are using DHCP.
This made the trick for me.

Edited: to make it more clear to understand.
Solution!

Re: Onkyo reciever not showing in Spotify Connect list.

luigidelgado1
Music Fan
Hi if you check I posted a solution before. If that does not work let us
know.
Solution! 1 person liked this

Re: Onkyo reciever not showing in Spotify Connect list.

Tombo1980
Newbie

The solution that

 

luigidelgado1

 

posted worked for me. TX-NR636. Changed the Name to TXNR636 under the IP of the Onkyo Receiver and in the Router Menu (FritzBox). DHCP was on. Bevore that I already did a Reset of the Onkyo and Firmware update. Also reinstalled the app on the ipohne. Which was without sucess. But the renaming solved it!

 

Thanks man!

 

 

Solution! 1 person liked this

Re: Onkyo reciever not showing in Spotify Connect list.

luigidelgado1
Music Fan
Again: check that your device has only alfanumeric characters (A-z & 0-9)
Solution!

Re: Onkyo reciever not showing in Spotify Connect list.

luigidelgado1
Music Fan
Great to know it worked. The most incredible part is that after years Onkyo
has done nothing to solve this.

Somehow I see ANOTHER older post here marked as solution.

So please to you and everyone that found the solution to work: To help
others please mark the solution that worked for you clicking on "ACCEPT AS
SOLUTION".
Solution! 1 person liked this

Re: Onkyo reciever not showing in Spotify Connect list.

asa214
Newbie

I have Integra 20.4 have problem.

 

Use browser open the device IP.

Change the Friendly Name from "DTR-20.4"  to "DTR20.4"

It is work !!!!!

 

Bravo!!

90 Replies

Re: Onkyo reciever not showing in Spotify Connect list.

Rock Star 24
Rock Star 24

Make sure both the Onkyo and your phone are connected to the same WiFi network. 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Onkyo reciever not showing in Spotify Connect list.

Jskewl
Regular

Hi Matt,

Thank you for your quick reply. I can confirm my onkyo reciever and my mobile device are both on the same network. I can play music that is on my phone directly through my amplifier no problem over wifi, however when i open Spotify on my mobile device and touch on spotify connect my reciever is not in the list of devices. My desktop and laptop are and work ok. Any other ideas?

Cheers

Jevon

1 person liked this

Re: Onkyo reciever not showing in Spotify Connect list.

Rock Star 24
Rock Star 24

I did some searching and Onkyo made a recent press release stating that there is a new firmware for 2014 models that will make them support Spotify Connect.

 

Unfortunately, your model is not listed:

http://www.eu.onkyo.com/en/articles/onkyo-releases-spotify-connect-firmware-new-remote-app-for-a-v-a...

 

This is a list of all the receivers that currently support Spotify Connect:

http://spotifygear.com/type/hifireceivers/

 

I found this article on the Spotify support section regarding Onkyo:

 

https://support.spotify.com/problems/#!/article/Onkyo

 

"Spotify can be operated from any television screen connected to Onkyo’s home cinema receivers. Click here for a list of Onkyo A/V Receivers supporting Spotify." http://www.eu.onkyo.com/en/spotify-and-onkyo-50268.html

 

Looking at the receiver product page, it says it has Spotify built into it which shows up to your TV and you can use the remote or an Android app to control it:

 

http://www.eu.onkyo.com/en/products/tx-nr616-76093.html?tab=Community&category=features

http://www.uk.onkyo.com/faq/index.php?action=artikel&cat=2&id=438&artlang=en

 

 

This receiver came out before Spotify Connect was ever a Spotify feature. To be able to see a device in the Spotify Connect menu on your mobile device, that product has to specifically support "Spotify Connect".

 

If you want, http://spotifygear.com/type/streamers/ lists the https://gramofon.com as a Spotify Connect device. You connect it to your receiver, and then you will be able to stream to that using the Spotify app, and the music will come out of your speakers.

 

Hopefully this information was helpful. Sorry for the confusion!

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 person liked this

Re: Onkyo reciever not showing in Spotify Connect list.

Jskewl
Regular

Hi Matt,

Again I thank you for your quick reply. The most recent firmware for the nr-616 has my tv screen displaying this message.

 "To play a Spotify stream on your device, open the Spotify app, press the Spotify Connect icon, and select the desired device. . Once selected, spotify playback will start on the Onkyo product. For additional information please visit www.spotify.com/connect"

 also in the link you provided http://www.eu.onkyo.com/en/spotify-and-onkyo-50268.html my device is listed. This http://www.intl.onkyo.com/support/firmware/tx-nr616.html also states "

Notice of Firmware Update for TX-NR616 /TX-NR616AE

A firmware update for the TX-NR616 network A/V receiver is available through the unit’s network connection or USB input. The latest update includes the following content:

Latest Firmware Number (12 digits):1171-6110-0500 (TX-NR616)

Latest Firmware Number (12 digits):1171-6110-0501 (TX-NR616AE)

As of 18 Dec 2014

Information Concerning Firmware Update for Onkyo Network Receivers

Onkyo has discovered there is a possibility of failure when updating receivers to this new firmware package via ethernet in certain network environments. For this reason, we are now only releasing a firmware file for installation via USB port / flash memory device.

Users should first check to see if their network receiver is running the firmware (1130-9106-0300 or 1130-9106-0301 released August 10, 2012) before installing this update via USB. If your network receiver is not running firmware version 1130-9106-0300 or 1130-9106-0301, please update your receiver to this version via the network facility before proceeding further.

If your receiver is running more newer firmware, there is no need to update via network facility. You can judge whether older or newer by the first three digits.

To check your firmware version, press the “Home” button on your remote control. Highlight “F/W Update” or select the “Firmware Update” icon and press enter. Your current firmware version will be displayed on the front panel of your A/V receiver as well as your TV screen.

Should you encounter any difficulties when performing this update, please contact us.

We appreciate your understanding and apologize for any inconvenience this issue may cause.


  • Adds support of Spotify Connect;
  • * Please download the Spotify Music app from the iTunes or Google Play store prior to installing this update.
  • * After installing this update, Spotify will no longer be able to be controlled through the receivers OSD menu.
  • * All control of the Spotify service will be done through the Spotify Music app.

I have installed this firmware, but to no avail will it appear in the spotify app on my mobile device.

Attached a pic of the message displayed on the tv by the onkyo reciever when trying to open spotify.

Thanks for helping me out.

Cheers

Jevon

20150111_184209.jpg
2 people liked this

Re: Onkyo reciever not showing in Spotify Connect list.

Rock Star 24
Rock Star 24

haha I apologize. I missed the part that showed your model being compatible with the new firmware. Trying to solve problems with devices I have never used can be challenging.

 

In the past, 2 people have posted a similar problem with their Yamaha receiver. What solved the problem for them was to unplug their receiver and then plug it back in and turn it on.

 

Try this:


Exit out of the Spotify app on your phone.

 

Then unplug your receiver, and then plug it back in and turn it on.

 

Once it is connected to WiFi, open the Spotify app on your phone and check the connect list.

 

If that doesn't work, let me know and I'll try to think of what else you could try. 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 person liked this

Re: Onkyo reciever not showing in Spotify Connect list.

Jskewl
Regular

Hi Matt,

Good news, a hard power cycle on the amplifier has made my Onkyo receiver appear in the list of my devices on my phone. Screenshot_2015-01-11-20-46-05.png

Screenshot_2015-01-11-20-47-06.png

 

I guess you have fixed my first issue and I thank you, however when I select TX-NR616 the Spotify Connect icon flashes green 16 times, but no playpack occurs. Pushing the play button plays spotify on my phone, if I just wait nothing happens. I really do appreciate all your help.

Cheers

Jevon

1 person liked this

Re: Onkyo reciever not showing in Spotify Connect list.

Rock Star 24
Rock Star 24

You're welcome! =)

 

To me it sounds like now there is a connection problem between the devices. Now you just need to find out why it's not transfering playback over to the receiver.

 

Can you try logging out of the Spotify app on your phone and then logging back in?

(You won't loose any data)

 

Also try disconnecting the WiFi on your phone, and then reconnecting to the WiFi.

 

Let me know how things go.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Onkyo reciever not showing in Spotify Connect list.

Jskewl
Regular

Mr Suda,

You are the man. :) I had tried cycling power on my Samsung S3 to no avail, but signing out of Spotify on my phone, then signing back in (using username and password, not facebook in case anyone else is experiencing similar problems and wish to recreate my steps) has worked perfectly. Many many thanks.

Jevon

2 people liked this

Re: Onkyo reciever not showing in Spotify Connect list.

Rock Star 24
Rock Star 24
You're welcome! If you ever have problems with anything in the future, just post here in the community.

Enjoy! =)
MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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