Original account lost!

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Original account lost!

dskumbag
Newbie

Basically, deacticvated facebook then i couldnt log in. assumed that upon reactivation it would be ok. But no, it created a brand new account. I have managed to track my old account and follow it, but i am still missing a few playlists! When i followed it, i recieved an email saying i have followed myself. Anyone pls help me?

5 Replies
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Re: Original account lost!

Peter__
Community Legend

Hey @dskumbag ! Welcome to the community 🙂

If you get in touch with the customer services team directly using the online contact form they should be able to get that sorted out for you, or move everything over to a brand new (non-Facebook) account for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Original account lost!

AGrom
Casual Listener

This happend to me too! Were you able to figure it out? If so how??

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Re: Original account lost!

kbrooksc
Community Legend

hey there! I suggest following @Peter__ 's advice above. 

 

Cheers!



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Re: Original account lost!

AGrom
Casual Listener

I have tried replying to the "no-reply" email adress and did not recieve an email back. Any other ideas?

Re: Original account lost!

Peter__
Community Legend
How long ago did you reply?

If you could let us know your 8-digit case number we can ask about it for you.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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