PIONEER N-50A

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PIONEER N-50A

user-removed
Not applicable

My Pioneer N50A no longer appears in my Spotify app.

 

I've been using this player since 2015 and I've never had this problem. I can see my PC and other devices, but the Pioneer has disappeared.

 

So far I have done the following

- Reset modem;

- Reset the N50A;

- I've reinstalled the latest available firmware;

- I turned my smartphone back to factory settings.

 

So far unsuccessful

 

Suggestions?

70 Replies

schmidji19
Roadie

Hey yep at least that. For completeness I also bought a Chromecastv2 Ultra (I also was seeking to cast video and not only audio) and that thing really works great. Now the N-50AE also brings Chromecast support and much modre it really is a very augmented version of the N-50A. What I try to say here Chromecast at the end may be a good alternative at the end if you have spare digital entries on your A series and want to keep it for the audio quality that remains extremely good and I never critizised here. The A serie already uses ESS 9011 DACs, not Sabre32 but still very good DACs worth to be kept. The AE uses a bit more recent Sabre 32 ESS 9016 in a differential (double per channel) setup and it's even a bit better.

schmidji19
Roadie

Ok I got form Pioneer that it's Spotify that increase the entry level requirements to the brands like Pioneer for instance to keep their devices working. There only are two possibilities in such a case: a simple firmware upgrade is not sufficient since new hardware is needed or new chips to secure the streams or if no hardware was needed and a simple firmware upgrade would have been sufficient then this means Pioneer marketing decided: the A-Serie is dead. Let's see what Pioneer says, possible they won't state on such questions but I ask.

laurentdew
Casual Listener

Hi

I hope getting same solution with my little Pioneer N-P01 🙂

schmidji19
Roadie

Mmmh the N-P01 is on the same page as the N-50AE and hence not discontinued believing how Pioneer organizes the pages. You say you lost Spotify Connect support wheras prior this was working? I notices Pioneer started to change the web pages on their site for instance in the archive section dixit my former N-50A I had: there Spotify Connect support and suchs simply disappeared very discretely. As said: I don't like the way Pioneer handles this EOL and communicates on this in front of its users we are.

Last thing I didn't stress enough: your guarantee must still be applicable otherwise there is no chance anybody wants to discuss. In my case I just bought my N-50A so it was clearly a guarantee case. Good luck.

schmidji19
Roadie

Just got an asnwer from Pioneer ticket. The A versions are all discontinued for Spotify, same goes unfortunately also for the N-P01 😞

http://www.pioneer-audiovisual.eu/de/blog/verf%C3%BCgbarkeit-von-spotify-auf-bestimmten-pioneer-ger%...

Sorry for you folks.

To properly close this I keep asking Pioneer what EXACTLY made them doing this, I want and need a clear and honest explanation - I guess must be some new chips having been needed (especially  to improve cryptographically protection of all content being streamed over to those devices).

schmidji19
Roadie

I just notice Pioneer simply modified their N-50A web site where you no longer can see that this product supports Spotify Connect: http://www.pioneer-audiovisual.eu/eu/node/199. That is a very recent change. They really take us for stupid?

I got an answer in the meantime by my reseller which also waits on a clear statement from Pioneer so he finally knows what he can do for me. Since my machine still is under guarantee I may get the more recent one N-50AE but that remains totally open yet. And you folks any updates?

AronSR
Casual Listener

I'm incredibly diappointed with the lack of support from Pioneer on this expensive and recently released device. Not only is the lack of Spotify insulting for those of us that chose the upgraded A version over the original, but I've found Pioneer's complete lack of servicing in the UK a joke. My product randomly restarts and I've been told I have to send it to a random 3rd party dealer who will charge to look at it.

 

Yamaha have already updated all their products to support Spotify, many of which are much older than the N50A. I will certainly never be buying a Pioneer product again.

 

For those interested... using a chromecast audio's optical audio output directly into the N50A is not a bad workaround. 

schmidji19
Roadie

I am sorry to hear about you disappointment I so well can understand you what you feel. Have a look at this link where I reported this too: http://www.whathifi.com/pioneer/n-50a/user-reviews

Keep fighting my case is now on Pioneer's desk will pressure them until I get my rights for THAT price, yes it's a joke but I still hope until the tell me.

schmidji19
Roadie

Hi AronSR

Try talk as much as possible around you and provide reviews to notorious review sites as I did. Also contact magazines and such to share your problem I'll do so as well be assured. Now shall Pioneer give me a positive feedback and help I will of course also feedback on that and take back my very negative inputs on this case. But for the moment Pioneer remains 0 star on my benchmark.

Also in a constructive approach: Pioneer uses a lot of open source code on their firmware and according to GPL have to open the sources to anybody. I already aksed for those but no answer yet - now the law says they've to share whatever happens. That way discontinued products may get a second life for hackers able to program into those devices new functionalities that would be really intelligent and a good point for the image of Pioneer or any group going this way. Otherwise I am convinced 99% of the folks out there with our problem on such an expensive machine simply would sell it or worse throw it away (saw that as well)!

schmidji19
Roadie

Forgot to mention: open a ticket at Pioneer, I opened one in Germany and got a tracking number and some shy replies so a good start to get talking to Pioneer. At the same time open a ticket with the reseller/importer who got your machine into your country. I also did this. That way Pioneer get pression both from end user and reseller/importer. The more we are doing this the higher it will be in the support stack believe me.

Think it's your best option. We keep in touch.

schmidji19
Roadie

Hi everybody. Quick heads up I have still no progress on my side despite I keep pushing all the guys. However I learned despite state so by Pioneer there seems to be no such open source code running on the N-50A device at all I got confirmation back from Japan HQ  (!!) so they've to correct statements on their product page. At the same time I asked why we cannot even get the original firmware downloaded on this site for the N-50A at least that one. URL: http://www.pioneer-audiovisual.eu/eu/firmware_update/199?order=field_issuedate&sort=desc

And on your side any updates or progress? Do you also try to push Pioneer or your reseller?

aurizz
Regular

I give up. Selling my N-50A and moving to YAMAHA WXC-50. https://europe.yamaha.com/en/products/audio_visual/wireless_streaming_amplifiers/wxc-50/index.html 

That was first and last product from Pioneer. Way to go Pioneer!!

schmidji19
Roadie

Hey aurizz ok that is a courageous decision respect for that. I will keep hanging on until I get at least a clear statement back from Pioneer they owe me that and my machine still is under guarantee. However I won't wait for ever since I don't have this service available in the meantime I paid for somehow too. Hope other guys here are also having a N-50A device with similar issue than min and ready to fight for their rights. Cheers

aurizz
Regular

i wrote to Pioneer support but they are not wasting time with me because my device is 3 years old and warranty period is over.  if anyone is interested...

https://www.skelbiu.lt/skelbimai/tinklo-grotuvas-pioneer-n-50a-k-34048021.html 

intnl shipping possible

aurizz
Regular

hi,

my player is still on sale and no one is interested... maybe any news from Pioneer about firmware update?

Hikoki1
Regular

Hi guys. Hi about using the Pioneer as high-quality DAC for a Chromecast Audio which has an optical out. Wouldnt this be a feasible workaround? There shouldnt be a difference in sound quality,imo.

schmidji19
Roadie

Hey,

 

Thanks for the proposal, I also was thinking about this approach but already occupied all the digitial inputs available on the N-50A. I'd prefer to keep the setup as it is since I bought this machine exactly for that reason and Spotify is nicely (was niceley) integrated into it in a seamless way. Apart of that I agree on the sound quality of this engine, just fantastic - so I am a bit in front of an unresolvable problem.

 

I think about changing the brand and go with a Cambridge CXN v2 or 851 Azure, any feedbacks on those ones?

user-removed
Not applicable

I'm thinking of the same possibility.

Cambridge Audio 851N/CXN, Marantz ND8006 (although you do not need a new cd player) and even a pioneer N-50/70AE that features built-in chromecast.


I also think about adding a new HT Receiver to the system, because besides having all the current services of streaming, I still open the possibility of reassembling a multichannel/home theater setup.

 

All current receivers have streaming services.

 

But spotify needed to speak out and help with this problem.
Saying that "service support is gone" is far from ideal...

schmidji19
Roadie

Thanks for your support, I think we all agree on this.

I was looking a bit into Chromecast, two devices exist the Chromecast2 and the Chromecast Audio. I rather would take the fully fledged Chromecast2 outputting HDMI and then add a HDMI/SPDIF splitter as I already use one for other purpose. I run a beamer (both HDMI inputs occupied) and also have all digital inputs of the N-50a occupied - so this looks more of a "bricolage" for the time being but as said (and you also say): I'd prefer a nicely build-in approach with no fuzz being WAF-factor 100% and just running, it's also a reason I am OK to pay a certain price to get this.

 

So Spotify and Pioneer, please take some position here, I am (or we are) waiting. Thanks

schmidji19
Roadie

Mmh, looks like Chromcast fraction is angry as well ...

https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/td-p/2459136

So I stick to my problem with my device I think ... or change both provider and streaming device. I also can bring up all my old CD and Vynil collection not depending on any firmware update of whatever ...

schmidji19
Roadie

Ok here the official feedback I got from Pioneer and link to consider.

I was supposed to get a notification by Spotify but it looks like my N-50A, at least in CH, was wrongly disconnected from servers.

 

http://www.pioneer-audiovisual.eu/de/blog/verf%C3%BCgbarkeit-von-spotify-auf-bestimmten-pioneer-ger%...


https://support.spotify.com/de/article/why-cant-i-use-the-spotify-app-on-my-speaker/

 

So it's in hands between Pioneer/Onko group and my importer/reseller.

 

At the end it looks like the -A(E) devices both are supposed to still run Spotify.

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