PIONEER N-50A

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PIONEER N-50A

user-removed
Not applicable

My Pioneer N50A no longer appears in my Spotify app.

 

I've been using this player since 2015 and I've never had this problem. I can see my PC and other devices, but the Pioneer has disappeared.

 

So far I have done the following

- Reset modem;

- Reset the N50A;

- I've reinstalled the latest available firmware;

- I turned my smartphone back to factory settings.

 

So far unsuccessful

 

Suggestions?

70 Replies

Tamer33
Casual Listener

I am writing from Istanbul. My pioneer n-50A spotify function which was not working until yesterday started working again after midnight today. What is going on?

barkingchicken
Casual Listener

Would just like to express a very big thumbs down to Spotify. My Pioneer N50A network streamer has today refused to make any connection to Spotify Connect. A brief search reveals that this is a deliberate action by Spotify and that this feature has now (for reasons unknown) been WITHDRAWN. Well - thank you so much! I now appear to own a £400 door stop with precisely no resale value whatsoever. It would appear that later Pioneer models are not affected - yet! Do you people REALLY think that I now feel ready to shell out another £400 for a later model, only to have precisely the same issue a few years later when you ‘withdraw support’? Do you also feel that you still deserve your monthly subscription fee?

36963848-E923-402B-8FA4-D8E79609CC35.png

schmidji19
Roadie

Hey barkingchicken I am so sorry for you and can really understand what you're going through right now. I don't know if you read the whole post here I started but at the end what worked out for me is to make my case a guarantee case. That was for Switzerland. It took me one full month, about 100 emails and of course a nice importer who understood my case and simply proposed me to change my machine. Perhaps I had luck for sure. I understand you are in the U.K. I'd check with your reseller or where you bought your machine and it hopefully still us under guarantee: how many years it's for you? One year? I got the N-50AE as a free exchange machine what is great and it really is a nice one but you understand I can't get rid of this feeling that this will happen soon again for whatever reason this could be.

On Pioneer side I still have my ticket open to understand what the exact reason could be of such discontinuation but I am pretty sure after many researches that it's a HW problem where Spotify simply now is requesting for some special crypto chips so nobody can consume and hack music in the name of somebody else. At this stage the only some realistic answer I got from Pioneer is: decision from the HQ in Japan, you certainly understand we cannot comment on that further ... yeah sure I mean as you we just spent lot of bucks both to Spotify and Pioneer but noboday helps and takes us for stupid. Your best option and the one I took as well: write to notorious magazines, review sites and talk around you and spread the message. This is totally programmed obsolecence in our case even massively enforced. Let us know how it works out for you and courage!

barkingchicken
Casual Listener

Hi, thanks for your reply. This appears to be the most outrageous example of ‘planned obsolescence’ in recent history. I specifically bought this machine to use their ‘Connect’ feature; that is, to establish a high bandwidth connection to their music servers as a significant improvement over other manufacturers’ networking solutions. There was a massive improvement having done so, and this was the SOLE reason for the machine’s purchase.  I am trying to think clearly on this one - I do not believe that Pioneer is at fault here, and Spotify appear to have taken their own decision to withdraw ‘Connect’ support for a range of their machines. My financial detriment here (concerning replacing a defunct machine) is arguably not Pioneer’s concern as the machine otherwise works perfectly, but Spotify would appear have intentionally rendered my device unsuitable for its intended purpose - I purchased it SPECIFICALLY for its ‘Connect’ function. That fact is quite plain to see, given my attached picture on my previous post. I am hoping that Pioneer will construct and release a firmware update which satisfies Spotify’s hardware requirements. 

Kottorp
Casual Listener

Hi I would want to comment about the problems with connect to Spotify.

I have android phone and have the same problem as you, I can not connect to Spotify thru my phone (Huawei P10) to N-50A. But from my childrens Iphone there is no problem it works fine, and also from Ipod. So it seems that android is the problem.

I also tried to call Pioneer support center, without any luck just got the busy tone in my phone, what a ship support.

Peter from Sweden

schmidji19
Roadie

Hello Kottorp I think it's normal iPhones keep continue to work here but want to ensure are you streaming from your iPhone to the N-50A via AirPlay? That is native to iPhones and totally different way of streaming. Put simply: what input is your N-50A when streaming from iPhone: AirPlay or really Spotify?

Kottorp
Casual Listener

Hello Schmidji19

I just tested the Ipod, i can choose to listen from Spotify-Connect and I can choose to listen via Airplay, both works fine, I am not using the Pioneer app.

 

laurentdew
Casual Listener

Same issu with a Pioneer N-P01

I hope that they don't disable these devices 😕

 

schmidji19
Roadie

Hey folks still waiting on my side. OK it was Eastern but next week I will pick up the topic again be assured. That said I bought a Chromecastv2 Ultra and THIS is what I call a viable product so far. This Chromecast now connects to one of my N50 digital inputs and it's small so ok for me but not perfect.

For selling your N50A you have to go other channels than this one. Who wants to buy a partially functionning device? No way. Please go talk to your reseller and keep opening tickets at Pioneer support that is the only way we may get a chance here. Also check your rights applicable in the country you live. I know not very interesting but it's how the game works in such cases. Courage

aurizz
Regular

Hi,

Pioneer and Spotify updated list of unsupported devices. N-50A is in both lists, so looks like we have no chance to get spotify back on. For Pioneer it is much easier to update list of outdated hardwere than update BIOS. If they hope we are going to spend more money to buy new Pioneer players **bleep** they are wrong.

http://www.pioneer-audiovisual.eu/de/blog/verf%C3%BCgbarkeit-von-spotify-auf-bestimmten-pioneer-ger%...

https://support.spotify.com/de/article/why-cant-i-use-the-spotify-app-on-my-speaker/

 

Max_H1
Casual Listener

Same here! Spotify Connect can't detect my N50A anymore.

 

I mean, this is a joke! Both, Pioneer and Spotify **bleep** about their customers.

I paid a lot of money for this device which was advertised with Spotify Connect and suddenly Spotify doesn't feel the need anymore to support it. On the other hand Pioneer can't be bothered to give it a firmware update because they wan't to push their newer models. That's a slap right in the face of every customer.

 

I contacted both, Spotify and Pioneer to let them know that this is not acceptable. Heavily disappointed with these companies. Best thing you can do is let people know about the shitty customer service and switch to other providers.

schmidji19
Roadie

Hi Max_H1 I so well can understand you and think you well summarized what each customer like you or me feels when this happens. I keep pushing Pioneer and my reseller but now that the N-50A ALSO is on the "discontinued" list hopes are thin we get something here. I will start writing to widely read magazines in coming days to tell this everybody. Problem here is: the (N-50A) device is very expensive for what it is and it's very easy to update via a new Firmware means no excuses for Pioneer to push us customers to buy a new one. Where are you living (country)?

Max_H1
Casual Listener

@schmidji19: I'm living in Austria. Hope for you that you get the upgrade from Pioneer. My warranty expired 2 weeks ago. LOL

 

Today I got an answer from Spotify, here is an excerpt [translated]: "As we want to improve the overall experience with Spotify, the app will not be available on Pioneer speakers in the future. [...]

Therefore, we believe your listening experience will be even better."

 

Spotify, are you kidding me? Is this supposed to be irony? How is you taking a **bleep** on your customers going to enhance the listening experience?

Max_H1
Casual Listener

Last year Pioneer released a firmware update for some of their devices enabling "Chrome Cast built-in", which is also supported by Spotify, I understand. For example the N30AE. Unfortunately not for the N50A, as it is too old apparently.

 

http://www.pioneer-audiovisual.eu/eu/blog/pioneer-announce-firmware-update-enabling-chromecast-built...

schmidji19
Roadie

Yep the suffixed AE versions are new hardware platform as I understood from Pioneer support so far. It looks like the A versions use the same hardware platform as the former "no suffix" versions like the N-50 I also had before - just AD converters changed and the display. I understood this from N-50A schematics I found and also Pioneer support.

For my case it looks like I simply will get a N-50AE as guarantee exchange for free: give back N-50A and get the newer N-50AE since its treated as a guarantee case. I live in Switzerland and here guarantee must last by law 2 years - so all Swiss folks you're informed now. For other countries try at least to get the more recent version as I did. Good luck and I keep you posted how it worked out for me at the end.

schmidji19
Roadie

I confirm that for Switzerland at least you can get a replacement machine being more recent if your actual machine still is under guarantee. I will get a N-50AE as replacement of the N-50A - give back the old, get the new.

Perhaps I already said it here but the N-50A is based on the same hardware generation as the N-50 just with different converters and a bigger screen but the MCU and OS seem to be very close to the N-50. I understood this from Pioneer support. Means the N-50AE relies on a totally new HW generation and also brings more recent ESS D/A converters still being listed (9016S and no longer the obsolete 9011 ones).

That let me think we simply were not very chanceful since the A versions were an intermediate product kind of a test run prior bringing out the AE version that more looks like a major than a minor version.

Again please check with your reseller / importer and if your machine still is under guanrantee - if so there is no reason they don't change your machine but this depends on laws and countries you live so simply try.

schmidji19
Roadie

Morning and hello all. I finally got a replacement machine for free: the N-50AE. Aside the fact I am of course very happy on how my case finishes I simply wanted to share this here: the AE version indeed seems to be a completely reengineered harwdware platform and despite it looks like very similar to the A version it's completely different in how it functions and also the Androir app is of a new kind where all works much more smoother and really all works here no hassle no fuss.

So from a product point of view I am very happy with the AE that also includes the excellent sound quality of the DA converters being built-in so you cannot go wrong for this. At the end what I learned is Pioneer handles this EOL of the A version very badly and Spotify was not perfect as well. I say this since I am supposed to receive emails and newsletters from both but never did so hence never was informed of this kind of shutdown and that creates huge frustrations.

For all you others out there I hope you get a solution as well and this applies not only to Pioneer but any brand or kind of device you may have. My advise: ask kindly and remain objective in your arguments both your reseller importer or the brand directly. Generally if well formulated that can help. Good luck and thanks for following here.

user-removed
Not applicable

At least good news, after all the negative reports.
In my case, besides the equipment has completed 3 years, I bought / imported direct from Amazon DE and Pioneer does not give warranty for this line in Brazil.

aurizz
Regular

my N-50A was 3 years old and warranty is over but I found a solution 🙂 Sold my Pioneer an bougth Yamaha WXC-50(it has EISA award). Can't find any difference in sound, it supports DSD, has nitegrated  WI-FI and APP is way better!  i am nearly glad that Pioneer outdated this device. Bye bye Pioneer!!

Max_H1
Casual Listener

@aurizz: Good for you. I'm surprised you could still sell the N50A. Who's buying a device which is only partially functioning?

 

I'm also looking into Yamaha for a replacement. Never going to buy from Pioneer again, that's for sure.

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