PLEASE HELP! Can't access Spotify when connected to my new car stereo

[bsandy]

I recently got a new car stereo. It’s a JVC. It has a Bluetooth setting, aux setting, and Spotify app setting. The problem is when I connect/plug in my iphone on any of these three setting options, the Spotify app is nonfunctional on my iphone. Music starts playing immediately. However, if I open ithe app while my phone is connected/plugged in, the Spotify app displays a black screen with the Spotify logo in the center. I can not access my music or anything at all through my phone. If I would like to access my music and change a song, playlist, artist, etc, then I must unplug/unconnect my phone pick a song, and then connect/plug back in, or use the radio controls. This is very frustrating, if anyone has any solutions it would be greatly appreciated! 

[Julian]

Hi @bsandy, welcome to the Spotify Community!

To start, can you let us know the operating system, and version of Spotify you're using on your iPhone?

Also. We new you have a new car radio device, but it'd would be worth a try to check there are no new software updates available. If there are, make sure to update it.

We'll be waiting for your response.