Lineup Signup
Hi! We're just rearranging some Desktop boards to make it easier to find what you're looking for. Please bear with us, and we'll be done very soon.
To post a new question or issue, please go here: Desktop (Windows), Desktop (Mac), Desktop (Linux), Web Player.

PS4: Spotify App stuck on black screen when attempting to open

Reply
Highlighted

PS4: Spotify App stuck on black screen when attempting to open

Anactra86
Newbie

So, here's my problem. When I try to launch Spotify on my PS4 the app initially tries to load, gets stuck on a black screen with the spotify logo then throws a communication error message and won't start.

 

Prior to this issue I had a Spotify account linked to facebook which was signed into the PS4 too, and worked fine. I cancelled the account linked to facebook and signed out everywhere from the desktop app. I then opened an account with Spotify under my email address instead. The PS4 login issue appears to coincide with this accout type switch.

 

What I've tried:

  • Signing out everywhere again
  • Signing out of my PS ID on the PS4
  • Removing and re-adding the spotify app from my PS4
  • Changing the language of the PS4 (apparently this sometimes caused an issue)
  • Formatting the entire HDD of the PS4 and starting from scratch
  • Tethering the PS4 to my phones hotspot

I'm convinced it's an issue with my account, rather than a hardware problem. But I'm out of ideas. Any help would be awesome.

 

1 Reply

Re: PS4: Spotify App stuck on black screen when attempting to open

stratosnn
Composer

Hey,

 

Have you tried unlinking Spotify and PSN accounts ? It shall be possible to do by going here https://link.playstationmusic.com/spotify/details

If that does not work you can contact PlayStation or Spotify support.

 

//S

SUGGESTED POSTS