Paid for the premium, but still have the free service

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Paid for the premium, but still have the free service

ihad777
Newbie

I paid for the premium upgrade and still have the free service, who do I contact to get this issue fixed? My email is *********@yahoo.com

2 Replies

Re: Paid for the premium, but still have the free service - Status changed to: Need more info

Community Manager
Community Manager

Hey!

 

Thanks for coming to the Spotify Community.
We hope you don't mind that we've edited your post for security.

We'd recommend reaching out to our Support folks for this one.
They'll be the best team to lend a hand, don't worry 🙂

 

You can reach out to them one of the below ways:

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

Thanks, and have a great day.

 

/M

Re: Paid for the premium, but still have the free service

KatesHere
Community Legend

Hey there @ihad777, welcome to the community!

 

That doesn't sound right. Can you try logging out and back in to shake things up? You can also check this thread for more solutions.

 

 

Hope this helped!

K

 

 

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