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Philips smart-TV

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Philips smart-TV

Jessie_K
Newbie

Hi,

 

I have problem with Spotify on my Philips Smart TV.

 

Spotify stops evey now and then, normally Spotify plays through one song and then stops, but some times two songs and even three songs plays before spotify pause.

 

I have a premium account.

 

I run internet with a cable 100/100.

 

I have logged out an in and even uninstalled and reinstalled spotfiy and the problem still is not solved.

 

The problem occurs both with playlists and when I play songs from a search.

 

My TV is a Philips 48PFS5709/12 and I live in Sweden.

 

Thanks in advance for any help in this matter.

40 Replies

Re: Philips smart-TV

zaxora
Newbie

Hi!i have the same problem with spotify on my philips aswell, is it thetv or spotify thats makes it stop! do you have any solutions

Re: Philips smart-TV

Toveo
Newbie
I also have this problem on my Philips smart-tv. Any suggestion, anybody??

Re: Philips smart-TV

Jan43
Regular

I have exactly the same issue on my recently bought Philips smart tv 32PFK6509/12. I have contacted Philips and they stated that it is a Spotify app issue, to be resolved by Spotify. Please fix this annoying problem!

Re: Philips smart-TV

grecho
Casual Listener

I have a Philips 55 PFL 6008S and it's a similar problem to the one described above. The difference lies in that I cannot play any song. Others can play a song one time and after that nothing. It was working before and by that I mean about 4 weeks ago.

I have done the exact same thing as Jessie_K uninstalled reinstalled, logout and login.

Re: Philips smart-TV

B-Lamme8
Newbie

Hi all,

I have the issue that on my Philips Smart TV the app doesn't properly play the music anymore. It used to work fine before but since a week or so it doesn't work anymore..

Retro steps:
1. Open Spotify
2. Go to a playlist (any playlist)
3. Select a song, and then it should automatically start but it doesn't. The play icon is changed to the pause icon which indicates that it should be playing, however, the time bar sticks at 0:00..

Grateful if anybody can help me with the above - I already logged out, logged in, deleted and reinstalled the app. Nothing seems to work. Also not sure whether there is a way that I can update my App through the Smart TV?

Thanks in advance,
Brian

Re: Philips smart-TV

grecho
Casual Listener
Brian the problem you describe is the exact same problem I have! Hopefully Spotify will fix this issue very soon as there are many people with the same or similar problem!

Re: Philips smart-TV

JM69
Newbie

I just got a Philips Smart TV 32PFK5509/12 and have exatly the same problems : one or two songs are played in a playlist and then it blocks. Hoping that Spotify will rapidly fix this problem.

Re: Philips smart-TV

Jan43
Regular

I am actually in contact with Spotify about this problem. They have advised me to:

- re-install the app

- reset the modem/router.

 

But this is all useless. I will update you further when Spotify comes to a solution. Progress is slow.

Re: Philips smart-TV

Berka
Casual Listener

Hi all,

 

I also have the same problem as you.

Here is my latest answer soo far from spotify support (one week ago).

"We have now passed it on to one of our technical guys for your and they should be in touch soon"

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