Playlists and library gone

[xxfr12]

All of my playlists have been deleted for no reason. My whole library has also dissapeared for no reason except for a few random songs that aren't supposed to be in there. Why did this happen and how can I recover my library??

[jsannn]

Hello @xxfr12, 

Probably you created a second account by accident. Don't worry this happens frequently. Please click here. It will then take you through a survey to point you in the right direction