Please remove Fuze Tea ASMR advert

[proxpreon · Accepted solution]

I tried updating my privacy settings and since then I've never heard this ad again.  Actually I've started having a variety of ads, instead of lsitening to the same 2 ads all the time.

Might be just coincidence, but could be worth a shot. So here's what I did:

1) Log in to your spotify account (www.spotify.com), and go to `Account`, `Privacy Settings`

2) Tick the 'Facebook data' option. I don't have a facebook account linked to my spotify but it doesn't matter.

3) Untick 'Tailored ads'

[xFoxUK]

Thanks, I changed my privacy settings to not have tailored ads and I haven't heard it once today! Granted I have been off work for 2 weeks so haven't been listening to Spotify as much, but whether this solution worked or the ad just came to the end of its run, I am happy to not be hearing it any more. Thanks for the help!

[Toreap]

I'm having a similar problem with a different ad, something about Reese's I think? It's an awful ripping noise followed by some guy saying something really quick. Whenever I try to listen to music while falling asleep this ad keeps waking me up and freaking me out.

[Peter]

Hey there @Toreap,

Thanks for reporting this. We're sorry to hear you’re unhappy with the ads you’re getting on Spotify. We'll make sure to pass your feedback along to the Ads team.

It would be great if you could provide a few extra details to help us look into it: 

• Name/description of the advert (was it an audio or visual ad?) 
• Rough time/date you heard/saw it. 
• The device and OS you were using (e.g. iPhone 8 running iOS 12). 
• The version of Spotify you’re using. 

Once we have this info, we'll share your report with the Ads team who will investigate and take the appropriate action.

We'd appreciate your feedback. 

Have a great day!

[Toreap]

• Name/description of the advert (was it an audio or visual ad?)
  Some "Nothing else is Reeses" audio ad, it's about two seconds long.

• Rough time/date you heard/saw it.
  Everyday, it plays at almost every ad break.

• The device and OS you were using (e.g. iPhone 8 running iOS 12).
  I use a samsung galaxy s10e

• The version of Spotify you’re using.
  The app says 5.5.66.1002

The sound of this ad always makes my skin crawl.

[Petya]

Hello @Toreap,

Thanks for the the quick reply and the info. 

We have sent the details to the responsible team 🙂

Enjoy your day!