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Podcast glitching out; won't allow play on select episodes

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Re: Podcast glitching out; won't allow play on select episodes

jositrantanella
Newbie

hey guys!

Has this been resolved in any way? I've tried playing a bunch of different podcasts to see if it was just one but all of them wont work. My music is fine. I've played random playlists to check. This is all through the app. I have an iphone 6s and unlimited music streaming so it shouldn't be a data plan problem. My podcasts were working last week just fine....

 

Thanks!

Re: Podcast glitching out; won't allow play on select episodes

Moderator
Moderator

Hey @jositrantanella,

 

Thanks for reaching out to us about this.

 

Could you first try a clean reinstall of the app?

 

If that doesn't do the trick, would you mind clarifying the exact issue by providing us with the following info:

  • Can you describe what happens when you try to play a podcast?
  • Is this happening across different devices?
  • Are you connected to any external devices when trying to play a podcast (e.g. speakers, Bluetooth headphones, etc.)?
  • Is this happening with specific podcasts (for example, some users have mentioned that only BBC podcasts don't work for them)?

Once we have all that info, we'll be able to look into this further.

 

Thanks! We'll be looking out for your reply.

PeterModerator
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Some Podcast episodes can’t be listen to completely

Hdkit
Casual Listener

 

Plan

Premium

Country

USA

 

Device

iPhone X

Operating System

iOS 12.1.4

 

My Question or Issue

some of my podcast episodes can not be completed.  They get close to the end of the episode then skip to the next episode.  Even if I go back and try to continue the episode it will repeatedly skip to the next episode.  

This issue also causes the episode to always show up in the unplaced filter.

 

9B774732-B5E3-46B1-A973-74270DA7F7B1.png

Re: Podcast glitching out; won't allow play on select episodes

gee22
Newbie

Hi,

 

I'm also having issues playing podcasts which were fine last week.

 

Right now I have issues playing episodes of Swindled. It'**bleep** or miss, in the last 2 days podcasts either (a) don't play or load at all; or (b) start playing only ~10plus minutes of loading. Podcast episode downloads don't work at all.

 

Music streaming and downloads work fine. Other podcasts I've tried so far have worked. 

Highlighted

Re: Some Podcast episodes can’t be listen to completely

Rock Star 14
Rock Star 14

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

Does this happen if you try it with another internet connection?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 14
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Re: Some Podcast episodes can’t be listen to completely

Hdkit
Casual Listener
Reinstall and rebooting did not solve the problem. Seems to be more server side than client.
1 person liked this

Re: Some Podcast episodes can’t be listen to completely

THE_SEX_YELLER
Regular

Happening on my devices as well. If Spotify wants to be a big player in podcasts, they need to sort this sh¡t out yesterday.

1 person liked this

Re: Some Podcast episodes can’t be listen to completely

Bigg_Bill7
Casual Listener

Yes, with all the glitches that have popped out of nowhere this year this is one of the most annoying. Yes I have rebooted and even re downloaded the app and everything. But this happens with almost every podcast episode I listen to (usually around the 40-50 minute mark if  remember correctly but that might just be a coincidence)

 

but yeah idk how you guys have been messing up the app in the past couple months, it was perfect last year and now redesigns are making things impossible and glitches are popping up everywhere. Changes like this should still be in beta or better yet just not be approved

Re: Some Podcast episodes can’t be listen to completely

Hdkit
Casual Listener

Have you noticed that the app doesn’t remember the filter you picked anymore either?  It use to remember to show my only the Unplayed episodes.  Now it always resets to Show All.

Re: Podcast glitching out; won't allow play on select episodes

Moderator
Moderator

Hey there folks,

 

Thanks for all your reports so far.

 

We've passed this on to the right teams and they are aware of this.

 

Right now, we're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest and best version.

 

In the meanwhile, if you need a hand with anything else, don't hesitate to start a new thread in our Help Boards and we'll be happy to take a closer look.

 

Have a nice day!

KaterinaModerator
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