Podcast glitching out; won't allow play on select episodes

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Podcast glitching out; won't allow play on select episodes

Casual Listener

Plan

Premium

Country

USA

Device

iPhone 7+

 

My Question or Issue

I am attempting to listen to BBC's Global News Podcast. However, episodes will seemingly randomly not play on my phone (no issue on PC). I will be able to listen to one just fine, and then the next day rolls around and tapping the episode will play it for a split second and then stop, closing the Now Playing tab. 

 

Any ideas? Thanks!

 

Katerina
Community Manager

Hey there folks,

 

Thanks for all your reports so far.

 

We've passed this on to the right teams and they are aware of this.

 

Right now, we're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest and best version.

 

In the meanwhile, if you need a hand with anything else, don't hesitate to start a new thread in our Help Boards and we'll be happy to take a closer look.

 

Have a nice day!

...
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Re: Podcast glitching out; won't allow play on select episodes

Community Manager
Community Manager

Hey there folks,

 

Thanks for all your reports so far.

 

We've passed this on to the right teams and they are aware of this.

 

Right now, we're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest and best version.

 

In the meanwhile, if you need a hand with anything else, don't hesitate to start a new thread in our Help Boards and we'll be happy to take a closer look.

 

Have a nice day!

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

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54 Replies
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Re: Podcast glitching out; won't allow play on select episodes

Rock Star 23
Rock Star 23

Hey @Mountain_King, welcome to the community.

 

Sorry to hear this - No worries, I’ll be happy to help 🙂


I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next 🙂

Billy-JRock Star 23
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Note: I'm not a Spotify employee.
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Re: Podcast glitching out; won't allow play on select episodes

Casual Listener

Thanks for the response! Unfortunately I did try both and neither worked...I wonder if anyone else is having the same issue with this podcast in particular? 

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Re: Podcast glitching out; won't allow play on select episodes

Rock Star 23
Rock Star 23

@Mountain_King,

 

Thanks for the report.

 

I’ve checked this on my device, and it looks like there is an issue with playing this Podcast. 

 

I will report this, and get back to you with any updates 🙂

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Podcast glitching out; won't allow play on select episodes

Casual Listener

Thank you so much...good to know it isn't just me. Definitely interested to hear if anything comes of it. Otherwise I will just keep checking it day to day. Thanks again!

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Re: Podcast glitching out; won't allow play on select episodes - Status changed to: Need more info

Roadie

Hey @Mountain_King!

 

Thanks for reaching out to the community about this.

 

Could you send us the podcast's URI or Link? Also, could you send us the exact iOS and Spotify version?

 

In the meantime, if you have a different iPhone, try using your account on it to see if it behaves the same.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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Re: Podcast glitching out; won't allow play on select episodes

Casual Listener

Same exact thing is happening to me. My IOS is 11.4.1. Spotify version is 8.4.67.665.the link is https://open.spotify.com/episode/51GJMKy2D0fUNrbOEczBTs?si=Iq0UhsPfRkKjnGC_EWIMSQ

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Re: Podcast glitching out; won't allow play on select episodes

Casual Listener

Hi Alfredo -

 

URI: spotify:show:2Nsk9skaPGNK8bvhxtDpr9

iOS 11.1.2

Spotify version 8.4.65
Unfortunately don't have another phone.

 

Oh, and it is doing it on PC now too...

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Re: Podcast glitching out; won't allow play on select episodes

Newbie

I have the same issue on Android. I have a Huawei P10.

Spotify version 8.4.67.886 armV7

BBC's global news podcast just won't play. Other podcast don't have the issue. Here's a link to the affected podcast.

https://open.spotify.com/show/2Nsk9skaPGNK8bvhxtDpr9?si=8EQY4UhhToe6AuYS0Aubng

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Re: Podcast glitching out; won't allow play on select episodes

Spotify
Spotify

Hey folks! 

 

I've taken a look at the podcast and there seems to be some episodes not playing properly. Can you pin down the exact episodes and send us the link of each one? On the other hand, if it happens with every episode, let us know. 

 

Cheers!

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